Summary
Work History
Education
Skills
Languages
Timeline
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AMY LOVELL

AMY LOVELL

Blackshear,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Customer Service Representative/Call Agent

Adecco Call Center
  • Interact with customers to handle complaints, process orders, and provide information about an organization's products and services
  • Organization and work prioritization
  • Ability to use Windows operating systems
  • Aim to resolve issues on the first call by being proactive
  • Using a computer system to track customer interactions, record details of inquiries, complaints, or comments, as well as actions taken
  • Managing a high volume of calls with varying degrees of questions or concerns.

Painter / Construction Clean-Up / Assistant

Self-employed
  • Worked independently in fast-paced environment while meeting productivity and quality expectations
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-to-day duties accurately and efficiently
  • Served customers in a friendly, efficient manner following outlined steps of service
  • Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.

Retail Shift Supervisor

Wacky Bears
  • Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
  • Enhanced team productivity by creating efficient work schedules and delegating tasks to employees based on their strengths.
  • Maintained store cleanliness and visual standards, resulting in a welcoming shopping environment for customers.
  • Conducted regular inventory checks, ensuring accurate stock levels and timely reorders of merchandise.
  • Managed cash handling procedures, reducing discrepancies and ensuring accurate reporting at the end of each shift.
  • Assisted with employee training and development, fostering a strong team atmosphere focused on growth and success.

Housekeeping Inspector

The Hilton Hotels & Resorts
  • Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
  • Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
  • Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
  • Improved overall hotel appearance with diligent attention to detail during inspections.
  • Collaborated with front desk staff to coordinate room assignments, minimizing guest wait times during peak periods.
  • Streamlined housekeeping processes for increased efficiency, resulting in faster room turnover times.

Education

No Degree - Radiologic Technology

Okefenokee Technical College
Waycross, GA

GED -

Brantley County Adult Education
2003

Skills

  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Creative Problem Solving
  • POS Systems and Ordering Platforms
  • Order, Refunds and Return Processing
  • Inbound and Outbound Calling
  • Patient and Empathetic
  • Time Management
  • Multi-Line Phone Systems
  • Salesforce
  • Data Entry
  • Account updating
  • Product Knowledge

Languages

English
Full Professional

Timeline

Customer Service Representative/Call Agent

Adecco Call Center

Painter / Construction Clean-Up / Assistant

Self-employed

Retail Shift Supervisor

Wacky Bears

Housekeeping Inspector

The Hilton Hotels & Resorts

No Degree - Radiologic Technology

Okefenokee Technical College

GED -

Brantley County Adult Education

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AMY LOVELL