Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amy Lovell

Henderson

Summary

Dynamic Team Lead Manager at Wal-Mart Supercenter with a proven track record in performance improvement and employee engagement. Expert in coaching and mentoring, I enhanced customer satisfaction scores by overhauling service protocols. Skilled in strategic planning and conflict resolution, I fostered a collaborative environment that drove operational excellence and team productivity.

Overview

7
7
years of professional experience

Work History

Team Lead Manager

Wal-Mart Supercenter
11.2018 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.
  • Collected, arranged, and input information into database system.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Created and managed project plans, timelines and budgets.
  • Generated reports detailing findings and recommendations.
  • Frequently inspected production area to verify proper equipment operation.
  • Observed packing operations to verify conformance to specifications.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Education

Dental Assistant -

Panola College
Carthage, TX
06.2011

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Quality control
  • Performance monitoring
  • Performance improvement
  • Workplace safety
  • Schedule management
  • Process improvement
  • Complaint resolution
  • Operations management
  • Production monitoring
  • Employee evaluation
  • Diversity and inclusion
  • Product management
  • Regulatory compliance
  • Key performance indicators
  • Trend tracking
  • Influencing skills
  • Relationship building
  • Equipment maintenance
  • Corporate social responsibility
  • Invoice verification
  • Employee training
  • Task delegation
  • Strategic planning
  • Workflow management
  • Risk management
  • Budget management
  • Loss prevention
  • Marketing
  • Work assignment delegation
  • Employee engagement
  • Problem-solving
  • Teamwork and collaboration
  • Team supervision
  • Team motivation
  • Staff training
  • People management
  • Work Planning and Prioritization
  • Analytical thinking
  • Daily workflow improvement
  • Staff education and training
  • Goal setting
  • Mentoring
  • Complex Problem-solving
  • Quality improvement
  • Leading team meetings
  • Issue resolution
  • Work planning
  • Flexible schedule
  • Cash handling
  • Coaching
  • Overseeing daily activities
  • Giving constructive feedback
  • Documentation and reporting
  • Evaluating employee work
  • Team Check-ins
  • Onboarding and orientation
  • Safety processes and procedures
  • Safety
  • Team building
  • Performance evaluations
  • SOP adherence
  • Expectation setting
  • SMART goals
  • Sales expertise
  • Overtime management
  • Verbal and written communication
  • Leadership
  • Team assessment
  • Multitasking
  • Excellent communication
  • Active listening
  • Organizational skills
  • Multitasking Abilities
  • Decision-making
  • Task prioritization
  • Idea development and brainstorming

Accomplishments

I started with Walmart as a cashier, moved to service desk, then front end manager. I was picked to open our online grocery department. I then moved to team lead manager on the general merchandise side of the store which was 12 departments. After that I was requested by my store manager to transfer to bakery deli to identify and correct issues in the department. Currently im hold that position.

Timeline

Team Lead Manager

Wal-Mart Supercenter
11.2018 - Current

Dental Assistant -

Panola College

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Amy Lovell