Amy Lovely
Ormond Beach,FL
Summary
Driven professional with a proven track record at Amazon, enhancing order fulfillment accuracy through meticulous attention to detail and adherence to safety protocols. Skilled in customer engagement and critical thinking. Excelled in fast-paced environments, demonstrating exceptional organizational abilities and a commitment to improving team productivity and customer satisfaction. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote work position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Deli Associate
Buc-ee's
09.2023 - Current
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
Warehouse Assistant
Amazon
08.2021 - 11.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
- Handled day-to-day shipping and receiving overseeing more than 30 thousand packages per day.
Medical Office Manager
Dr. William Conway
03.2015 - 12.2021
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Created and implemented organizational policies and procedures.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Organized and updated databases, records and other information resources.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed 10 employees with various personalities and from different cultures for small 3-physician practice.
Education
No Degree - Child Development
Anne Arundel Community College
Arnold, MDNo Degree - Organic Farming
College of Agriculture And Natural Resources
College Park, MDNo Degree - Nursing
American Red Cross Baltimore Campus
Baltimore, MDSkills
- Strong Work Ethic
- Customer Service
- Interactive communication skills
- Professional telephone etiquette
- Conflict Resolution
- Medical Practice Operations
- Attention to Detail
- Multitasking and Organization
- Administrative Support
- Persuasive Communication
- Time Management
- Teamwork and Collaboration
- Problem-Solving
- Critical Thinking
Timeline
Deli Associate
Buc-ee's
09.2023 - Current
Warehouse Assistant
Amazon
08.2021 - 11.2023
Medical Office Manager
Dr. William Conway
03.2015 - 12.2021
No Degree - Child Development
Anne Arundel Community College
No Degree - Organic Farming
College of Agriculture And Natural Resources
No Degree - Nursing
American Red Cross Baltimore Campus