Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMY LYNN

Northlake

Summary

Results-driven insurance consultant with 25+ years of experience in sales, claims, and agency development. Proven track record in driving growth, retention, and market expansion across multi-state territories. Expert in agent onboarding, data-driven strategy, and aligning operations with corporate goals. Known for building strong relationships and delivering measurable results.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Allstate Insurance Company

Allstate Insurance Co
06.1999 - Current

Senior Process Consultant

Allstate Insurance Company
07.2021 - Current
  • Provide virtual business consultations to over 100 new agency owners in 9 states to drive profitable growth, customer engagement and retention in alignment with corporate objectives.
  • Lead strategic planning with new agents by crafting data-driven business plans aligned with agency goals and market conditions, enabling informed decisions on staffing, marketing, and outreach.
  • Drive business results by helping agencies indentify process gaps and execute tailored solutions – achieving an average of 70% monthly performance against variable compensation targets.
  • Increased agency cross-quoting rate from 58% to 80% and improved bundling rates by an average of 10% through targeted process enhancements and consistent performance tracking.
  • Elevated quote volume by 15% in underperforming agencies through deployment of marketing strategies focused on internal book segmentation.

Staff Claims Service Adjuster – Large Loss Property (TX)

Allstate Insurance Company
08.2020 - 07.2021
  • Investigate, evaluate, and negotiate large loss contents claims resulting from fire and water to reach a fair and equitable settlement while acting as a customer advocate by establishing a strong personal rapport with our customers.
  • Recognize any subrogation potential and obtain pertinent information to subrogate negligent party
  • Achieve cost management objectives through expert execution and compliance processes.

Senior Education Consultant/Agency Process Specialist (CA)

Allstate Insurance Company
09.2014 - 08.2020
  • Led agency consultations to drive growth across P&C, Life & Retirement, and Customer Experience by promoting proven sales tools and delivering blended training to enhance execution and retention
  • Spearheaded California’s rollout of the “Three Quote Process,” resulting in a +12% increase in cross quoting and improved close and retention rates.
  • Led Advisor Pro platform rollout, achieving an 86% adoption rate through education and sales process integration.
  • Increased Mobile App and My Account adoption rates by over 40% through targeted agency engagement.

Education

Bachelor of Science - Business Administration, Concentration in Risk Management and Insurance

California State University, Sacramento
Sacramento, CA

Skills

  • Virtual Influence
  • Teamwork and Collaboration
  • Cross-Functional Collaboration
  • Data Driven/KPI Analysis
  • Effective Communication
  • Growth & Retention Strategy Implementation
  • Results Driven

Certification

  • Property & Casualty
  • Life & Health
  • FINRA Licenses, SIE, Series 6
  • Claims Adjuster License


Timeline

Senior Process Consultant

Allstate Insurance Company
07.2021 - Current

Staff Claims Service Adjuster – Large Loss Property (TX)

Allstate Insurance Company
08.2020 - 07.2021

Senior Education Consultant/Agency Process Specialist (CA)

Allstate Insurance Company
09.2014 - 08.2020

Allstate Insurance Company

Allstate Insurance Co
06.1999 - Current

Bachelor of Science - Business Administration, Concentration in Risk Management and Insurance

California State University, Sacramento

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