Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Offering successful career history comprising more than 20+ years. Outgoing individual with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Hi, I’m
Amy Lovett
Summary
Overview
6
years of professional experience
Work History
Litho Flexo Grafics
Customer Service Representative/Receptionist Administrator
02.2019 - Current
Job overview
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Synergy Staffing
Temp Worker
10.2018 - 02.2019
Job overview
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and straightened work areas to maximize productivity and safety.
Staples, The Office Supply Superstore
Copy and Print Associate
11.2017 - 10.2018
Job overview
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Incorporated selling skills and product and service knowledge to meet customer needs.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Transferred large order requests to production to expedite processing and fulfillment.
- Assessed customer needs to deliver satisfactory experiences.
- Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
Education
California Paramedical And Technical College
Certificated from Medical Assistant/Back Office
06.1986
University Overview
Belmont Preparatory High SchoolLos Angeles, CA
High School Diploma
06.1985
University Overview
Skills
- Data Entry
- Reading Comprehension
- Clerical Support
- Cash Handling
- Client Relationships
- Troubleshooting
- Conflict Resolution Techniques
- Advanced Excel Spreadsheet Functions
- Program Promotion
- Report Generation
- Microsoft Office
- Customer Service and Assistance
- Organization and Recordkeeping
- Data Communications
- Leadership and Change Management
- Front Office Administration
- Customer Service Excellence
- Telephone Etiquette
- Coordinate Schedules
- Account Management
- Inbound Call Answering
- Office Supplies and Inventory
- Professional Correspondence
- HIPAA Guidelines
- Client Rapport-Building
- Meeting Coordination and Support
- Collaborative Environments
- Special Assignments
Accomplishments
Accomplishments
- Collaborated with team of 3 in the development of a program to purge old files and update current customer files.
- Supervised team of 3 staff members to successfully achieve this goal.
- Achieved expected results by completing this task with accuracy and efficiency.
- Created a curriculum program responsible for training individuals with disabilities to achieve and maintain lasting employment.
- Supervised team of 7+ staff members.
Additional Information
Additional Information
Medical Terminology
Insurance billing experience ( ICD 9 and CPT code familiarity)
12 years experience in the Medical field in an administrative role.
Timeline
Customer Service Representative/Receptionist Administrator
Litho Flexo Grafics
02.2019 - Current
Temp Worker
Synergy Staffing
10.2018 - 02.2019
Copy and Print Associate
Staples, The Office Supply Superstore
11.2017 - 10.2018
California Paramedical And Technical College
Certificated from Medical Assistant/Back Office
Belmont Preparatory High School
High School Diploma
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