Amy Lovett
Evergreen Park,IL
Summary
Property Manager and licensed real estate professional offering 19 years of experience in the business. Expertise in tenant relations, sales, marketing and business transactions. Successful background managing large, multi-family complexes of over 400 units. Exceptional record of maintaining profitability through positive resident relations and cost controls. Versatile professional effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.
Overview
15
15
years of professional experience
Work History
Senior Property Manager
07.2022 - Current
- Managing three (buildings) throughout the portfolio, Texas and Illinois
- Managing and supporting ten (10) onsite staff persons
- Review daily reports, delinquencies, occupancy report and weekly reports for Managers For weekly managers meeting Facilitating construction and lease up in the Texas Property
- Travel to Illinois periodically to ensure building is safe and sanitary
- Maintain and review budget items/collect and process invoices for vendors
Senior Property Manager
Catalyst Realty LLC
Chicago, IL
06.2021 - 07.2022
- Manage all tasks related to managing operations, moving tenants into and out of apartments, and renewing leases for 650 units
- Oversee daily operations of each department; ensure communication is clear and effective through all applicable channels
- Establish staffing goals and expectations, ensure proper staffing, training, and performance
- Communicate with and monitor maintenance staff to ensure work orders are completed
- Inspect properties as needed
- Observe daily and weekly traffic, and help with any inquiries about price or concessions
- Implement marketing and sales strategies, and provide pricing recommendations
- Develop tactics for leasing and retaining residents
- Examine leases, legal rents for apartments, and exposures every week
- Supervise and help leasing agents as necessary
- Assist in the hiring process of new staff members
- Ability to supervise, train, and motivate staff
- Monitor market trends and modify rental rates
- Effectively communicate with owners, stakeholders, and supervisors on property needs and strategies
- Respond to and follow up on any inquiry received through phone, in person, or online
- Show units, screen potential tenants, process lease applications, sign leases, and strive to always have over a 85% occupancy rate
- As necessary, coordinate with external vendors
- Make budgetary suggestions
- Gathering and compiling current market information
- Making sure to comply with all state, federal and/or local laws relating to Fair Housing.
Property Manager
South Lakeside Properties
Chicago, IL
10.2019 - 06.2021
- Manage all on-site activities for 6 buildings 237- unit portfolio on Paxton, Merrill, and Oglesby between 67th and 69th Streets
- Accurate entry of all data into App Folio management software, proper follow up on all tasks and administration
- Interaction with tenants and maintenance staff were ongoing and collaborative
- The position requires strong communication and sales skills working in a fast-paced small office environment
- Maintain accurate, in-depth knowledge of all aspects of properties
- Manage on-site personnel and coordinate with Construction and Facilities Managers for all improvements and maintenance issues
- Oversee that incoming request for maintenance and pending work orders are closed out and tenants satisfied
- Track all maintenance in UpKeep, including photos, materials needed, monies spent, completion dates, and any follow up needed
- Collect rents from tenants and prepare for deposit
- Log all incoming rents in tenant ledgers (in QuickBooks directly or in a Google sheet)
- Produce & distribute 5 -day notices starting on the 6th of each month
- Workout payment plans
- If needed, in and properly communicate with the SLP accounting department
- Work with an off-site receivable clerk to provide the required oversight and support to the eviction process
- Administer and assist access for leasing agents and co-workers to show units
- Coordinate with all subsidy programs for payment of rent., inspections, paperwork, or any other issues
- File any documents required to process rental subsidies with The Chicago Housing Authority Chicago Low Income Housing Trust Fund, and other organizations
- Oversee all scheduling of inspections of new and existing subsidized units and other city inspections
- Assist in construction draws lien waiver administration and project budgets
- Work with A/R, A/P, and outside accounting firm to reconcile bank accounts
- Oversee accuracy of transactions entered by the accounts payable clerk in the processing of all accounts payable
- Oversee leasing of units of normalization of current expired leases other duties needed to manage the properties.
Property Manager
Hispanic Housing
Chicago, IL
04.2019 - 09.2019
- Manages 61 Single Family Homes and a 16-unit affordable property development in South Suburbs
- Works closely with Maintenance Supervisor to monitor & schedule maintenance work (i.e., work orders, repairs, etc.) and ensure their timely completion
- Conducts follow-up inspections of maintenance work and surveys resident satisfaction
- Inspects site grounds and common hallways on a daily basis
- Monitors and approves make-ready status of vacant apartments
- Monitors/assists in yearly unit and site inspections
- Recommends expenditures within budget allocations for physical repairs, replacement, and/or major improvements
- Ensures any construction-related problems are corrected
- Ensures emergencies are handled promptly and HHDC corporate staff are properly notified
- Reports and investigates all liability and site incidents to the corporate office immediately
- Ensures that all workers' compensation claims are reported, investigated and all proper paperwork is completed and forwarded to HR within 24 hours of the incident
- Prepares and submits all required reports on time (Vacancy, Budget Variance, Management Overview, etc.); ensures resident lists are accurate and up to date at all times
- Monitors and assists with lease renewal process (recertification)
- Supervises move-in and move-out procedures; prepares necessary documents
- Supervises maintenance of properties files and records
- Oversees all resident files are properly maintained to HHDC and regulatory agency Standards and monitors lease compliance matters
- Monitors all service contracts in place; negotiates as needed and obtains bids as needed
- Communicates all problems and special cases and makes recommendations to Property Supervisor.
Senior Property Manager
TLC Management
Chicago, IL
01.2014 - 01.2019
- Managing and leasing 238 units conventional property
- Manages leasing staff and maintenance
- Manages rent collection from residents and third-party payers i.e
- (subsidy payments)
- Follows eviction procedures and protocols for non-payment rents
- Manage petty cash on site
- Communicate with residents on issues such as maintenance and improvement issues
- Maintain files in accordance with company policy and procedures
- Oversee the completion of the annual renewal in a timely manner
- Prepares budget and monitor the NOI of two buildings
- Follows the daily process of posting rents when applicable
- Supervise five (5) staff
- Communicate with vendors regarding work performed/bids.
Senior Lifestyles- Property Manager
Chicago, IL
01.2013 - 01.2014
- Responsible for the marketing and maintenance of 96-unit senior development
- Duties include collecting rents, providing tours, outreach in area
- Moving residents in and out, recertifying residents annually
- Hosting activities for residents via monthly calendar
- Requesting services for vendors and responsible for paying invoices via Yardi
- Interact with attorneys on behalf of company regarding eviction proceedings
- Supervising (4) four staff members.
Assistant Community Manager
AIMCO
Chicago, IL
01.2010 - 01.2013
- Responsible for assisting the Community Manager in all operations of the apartment community with the primary objectives of increasing net operating income of the community
- Maintaining the physical asset of the property
- Providing for a quality living environment for residents and establishing a positive, productive working relationship with the community staff
- Responsible for leasing apartments and maintaining wait list for potential tenants
- Provides support for over 446 units
- Collect rents, makes bank deposits, prepares and delivers five- day notices
- Inspect units for move out and make ready
- Show units to applicants
- Prepares the Accounting Months End
- Pays bills using E-Pro System
- Familiar with HUD 4350
- Passed the Certified Occupancy Specialist Class with 82% overall score.
Education
Pending Associates Degree - Managing and Marketing Certification
Kennedy King College
Licensed Real Estate Broker
Prudential School of Real Estate
Business Administration
American Business Institute
Timeline
Senior Property Manager
07.2022 - Current
Senior Property Manager
Catalyst Realty LLC
06.2021 - 07.2022
Property Manager
South Lakeside Properties
10.2019 - 06.2021
Property Manager
Hispanic Housing
04.2019 - 09.2019
Senior Property Manager
TLC Management
01.2014 - 01.2019
Senior Lifestyles- Property Manager
01.2013 - 01.2014
Assistant Community Manager
AIMCO
01.2010 - 01.2013
Pending Associates Degree - Managing and Marketing Certification
Kennedy King College
Licensed Real Estate Broker
Prudential School of Real Estate
Business Administration
American Business Institute