Amy Lowry
Implementation Manager
Dayton,OH
Summary
Driven management professional with proven reputation as a resourceful and adaptable team player, who has earned the trust and respect of executives, board members, staff, and community leaders. Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals. Results oriented and self-starter who has initiated and led projects that improved efficiency and productivity in fast-paced, customer-focused, and high-demand work environments.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Implementation Manager
Euna Solutions
Remote, OH
05.2023 - Current
- Serve as primary point of contact for clients throughout implementation lifecycle, building strong relationships and ensuring clear communication.
- Create detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders are aligned with expectations.
- Manage multiple simultaneous mid-market and enterprise-level implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Facilitate regular status updates with stakeholders to report project progress ensuring transparency and alignment across teams.
- Troubleshoot technical issues during implementations, working closely with cross-functional teams to resolve problems quickly and minimize downtime for clients.
- Lead Data Migration and Financial Data Integration efforts including requirements gathering, data mapping and validation to ensure smooth transfer of data.
- Enhance client satisfaction by proactively addressing concerns and providing timely updates on progress.
- Implement continuous improvement initiatives that resulted in increased efficiency across various stages of implementation.
Implementation Specialist
Euna Solutions
Remote, OH
10.2022 - 05.2023
- Facilitated all training sessions and workshops to enhance skills and competencies of software end users.
- Identified client training and development needs to meet their desired goals and outcomes.
- Assisted with developing instructional materials and overall training program effectiveness including guides, videos, and other supporting content.
- Streamlined onboarding process for new hires, resulting in reduced time to productivity.
Foundation Relations Manager
CareSource
Dayton, OH
1 2020 - 10.2022
- Oversaw CareSource's philanthropic giving and community engagement efforts across six states, working closely with Foundation CEO, Market Presidents, Government Affairs, key stakeholders, and community leaders to align strategic efforts in health, social and economic issues
- Managed grantmaking committees across three states comprised of 30+ senior-level executives responsible for $1.5M budget including strategy development, grant evaluation and funding decisions
- Managed all aspects of CareSource's signature Scholarship program doubling number of applicants within the first year
- Collaborated with Corporate Communications to share internally and externally CareSource's community priorities and progress on multiple platforms, and establish brand opportunities for strategic Corporate Social Responsibility leadership.
Foundation Operations & Impact Manager
CareSource
Dayton, OH
01.2019 - 01.2020
- Managed all aspects of CareSource Foundation operations in collaboration with Foundation Vice President and Community Relations Manager, including identifying best practices, developing new processes, and implementing solutions to Foundation's charitable giving programs
- Oversaw all training and maintenance of Blackbaud Grantmaking, CareSource Foundation's online grants management platform
- Accountable for managing 125+ grants annually through intake, due diligence, payments and reporting
- Led adoption and implementation of impact evaluation methods to support continuous improvement and purpose-driven investments.
Executive Assistant and Grants Administrator
CareSource
Dayton, OH
01.2015 - 01.2019
- Improved efficiency for Chief Administrative Officer and Vice President of CareSource Foundation and Community Relations by handling all executive-level office tasks
- Completed broad variety of administrative tasks including managing extremely active calendar of appointments, organizing large-scale meetings, maintaining complex databases, and overseeing multiple projects often with conflicting deadlines
- Reduced administrative burden by 20% by managing all aspects of implementation of new grants management system and other technology improvements, including design, development plans, communications strategy, testing and troubleshooting, documentation, and training
- Collaborated with Community Relations Manager to support critical community engagement strategies including employee volunteerism, Mass Food Distributions (150+ volunteers), United Way Annual Campaign, Giving Tree and People's Choice Grants
- Acted as New Hire Partner and Trainer for new administrative staff.
Executive Administrative Assistant & Data Analyst
Premier Physician Services
Dayton, OH
01.2012 - 01.2015
- Conserved Chief Medical Officer's (CMO) time and interfaced directly with President managing calendars, emails, conferences, and internal/external meetings
- Created company's first Service Excellence Dashboard allowing for management of metrics and overall physician patient satisfaction scores for 42 hospital clients
- Reduced annual corporate expenses by $50k via development and implementation of online Physician Orientation Program
- Organized, scheduled, and oversaw all aspects of corporate meetings, events, and conferences and created presentations for meetings with President, CMO, VP of Operations, and Chief Executive Officers (CEOs)
- Transitioned all new employees into workplace via initiation of Orientation Program.
Education
Bachelor of Science - Animal Science
The Ohio State University
Columbus, OH 05.1993 - 05.1997
Skills
Project Management
undefinedWebsites
Certification
Master Scuba-Diver, 2021
Timeline
Implementation Manager
Euna Solutions
05.2023 - Current
Implementation Specialist
Euna Solutions
10.2022 - 05.2023
Foundation Operations & Impact Manager
CareSource
01.2019 - 01.2020
Executive Assistant and Grants Administrator
CareSource
01.2015 - 01.2019
Executive Administrative Assistant & Data Analyst
Premier Physician Services
01.2012 - 01.2015
Bachelor of Science - Animal Science
The Ohio State University
05.1993 - 05.1997
Foundation Relations Manager
CareSource
1 2020 - 10.2022
Master Scuba-Diver, 2021
Blackbaud Grantmaking, 2018
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