Amy Lucas
Douglas,GA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Optician Assistant
Murphy Eye Center
01.2023 - Current
- Facilitated smooth communication between opticians, optometrists, and administrative staff by promptly relaying important information regarding patient care.
- Provided exceptional customer service, addressing concerns and answering questions to ensure patient satisfaction.
- Enhanced overall patient experience by maintaining current industry knowledge on trends, products, and technology advancements in optical care services.
- Educated patients on the benefits of various lens options, helping them make informed decisions based on their individual needs.
Office Manager
Open Mri Of Douglas
01.2021 - 01.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
Medical Assistant Manager
Dr. Steve Anderson, PC
05.2011 - 01.2020
- Enhanced patient care by streamlining medical assistant tasks and improving daily workflow.
- Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments.
- Established strong relationships among interdisciplinary team members/providers across various healthcare settings ensuring optimal continuity-of-care delivery experiences for patients served within scope of practice role limitations.
- Optimized appointment scheduling processes, effectively reducing wait times while maintaining quality care standards.
- Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
- Conducted performance evaluations of medical assistants, fostering professional growth and development.
- Reduced patient wait times by implementing efficient scheduling practices for medical assistants.
- Improved communication between clinical staff, facilitating seamless coordination of care for patients.
- Collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes.
Education
High School Diploma -
Coffee High School
Douglas05-2010
Skills
- Optical dispensing
- Visual acuity testing
- Contact lens fitting
- Visual field testing
- Patient testing
- Insurance processing
- Practice management software
- Optical measuring
- Chart preparation
- Insurance preauthorization
- Medical Terminology
Timeline
Optician Assistant
Murphy Eye Center
01.2023 - Current
Office Manager
Open Mri Of Douglas
01.2021 - 01.2023
Medical Assistant Manager
Dr. Steve Anderson, PC
05.2011 - 01.2020
High School Diploma -
Coffee High School
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