Summary
Overview
Work History
Education
Certification
Timeline
Generic

Amy Lucas

Belton,USA

Summary

High-achieving Regional Supervisor well-versed in succeeding in challenging settings with more than 20 years of experience in operations management for large residential communities. History of implementing cost-saving initiatives across multiple, concurrently managed communities. Eager to utilize my significant experience in staff management, vendor negotiations, LIHTC/HUD compliance, and budgeting. Adept at providing unsurpassed client experiences while keeping operations at peak performance. Prepared to bring advanced abilities gained over extensive career to a demanding position with a growth-oriented company.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Regional Supervisor

FDI Management Group
, Texas/Louisiana
11.2020 - Current
  • Oversee a portfolio of up to 13 properties in a portfolio. Unit mix consists of LIHTC, Project Based Section 8, HOME, and Bond properties.
  • Monitor all property monthly expenses by monitoring and approving Purchase Orders.
  • Maintained ongoing and professional relationships with residents by addressing their needs and concerns in a prompt manner.
  • Effectively recommended and coordinated alterations, maintenance, and reconditioning of property as necessary.
  • Conduct frequent property visits to provide Property Managers with recommendations and observations to improve the property.
  • Vast experience in Nspire, TDHCA file audits and MOR inspections.
  • Provide accurate reporting to lenders, syndicators, owner and asset managers concerning property status.
  • Mentor and train new staff.

Regional Property Manager

Greystone Property Management
, Houston/Austin, TX Portfolio
03.2020 - 11.2020
  • Oversee a portfolio of 5 communities in a portfolio. Unit mix consists of LIHTC and Bond properties.
  • Monitor all property monthly expenses by approving all vendor approvals.
  • Maintained ongoing and professional relationships with tenants by addressing their needs and concerns in a prompt manner.
  • Effectively recommended and coordinated alterations, maintenance, and reconditioning of property as necessary.
  • Conduct frequent property visits to provide Property Managers with recommendations and observations to improve the property. Also, provide assistance and guidance while preparing for REAC, UPCS, MOR inspections in addition to lender and owner visits.

Regional Property Manager

Eureka Multifamily/Arnold Grounds Property Management
Austin, TX
03.2015 - 03.2020
  • Oversee a portfolio of 8 communities in a portfolio just under 1100 units. Unit mix consists of Conventional, LIHTC, HUD project-based section 8 apartments.
  • Prepare the annual operating budget, monthly variance reports, and quarterly budget reforecast reports for the properties, and manage operating expenses, within or below budgeted levels. Bid all contracts and capital purchases, and enlist, hire and manage all contractors performing capital projects.
  • Maintained ongoing and professional relationships with residents by addressing their needs and concerns in a prompt manner.
  • Effectively recommended and coordinated alterations, maintenance, and reconditioning of property as necessary.
  • Conduct frequent property visits to provide Property Managers with recommendations and observations to improve the property. Also, provide assistance and guidance while preparing for REAC, UPCS, MOR inspections in addition to lender and owner visits.
  • Senior Community Manager

Senior Community Manager & Corporate Compliance Officer

Veritee Property Solutions/EPMI
Austin, TX
01.2010 - 01.2015
  • Managed all aspects of daily operations for two Austin-area communities with 236 total units, including oversight of budgeting, staffing, and vendor relations.
  • Oversaw all aspects of compliance and training relating to company policies and LIHTC/HUD regulations, and prepared for TDHCA, bank, and lender audits by pre-auditing all files and maintaining an up-to-date property journal, achieving zero non-compliance findings during tenure.
  • Managed the lease-up of two new properties, including a 144-unit community in Buda with 55 affordable housing units, and a 192-unit senior community in Leander with 55 mixed-rate housing units, and provided operations and compliance support for three additional lease-ups totaling more than 500 units.
  • Achieved an occupancy rate of 97.5% or higher across all properties while exceeding net operating income quarterly by focusing on resident retention efforts and implementing structured preventative maintenance schedules to reduce complaints.
  • Negotiated favorable service agreements with a variety of vendors, reducing property costs by $200 per month on average while securing numerous no-cost services such as irrigation system monitoring.
  • Reviewed move-in files for all seven properties to ensure compliance with IRS codes.
  • Senior Community Manager 2014 – 2015

Education

Bachelor of Arts - Sociology; Minors in Health & Business Administration

State University of New York At Buffalo
Buffalo, NY
01.2002

Certification

  • Housing Credit Certified Professional
  • Certified Occupancy Specialist
  • National Compliance Professional-Executive
  • Section 504 Certification
  • HUD ACE Certification

Timeline

Regional Supervisor

FDI Management Group
11.2020 - Current

Regional Property Manager

Greystone Property Management
03.2020 - 11.2020

Regional Property Manager

Eureka Multifamily/Arnold Grounds Property Management
03.2015 - 03.2020

Senior Community Manager & Corporate Compliance Officer

Veritee Property Solutions/EPMI
01.2010 - 01.2015

Bachelor of Arts - Sociology; Minors in Health & Business Administration

State University of New York At Buffalo

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