Amy Lucks
O Fallon,MO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced marketing management professional consistently delivering high-quality and results-focused marketing content. In-depth knowledge of social media marketing with expertise in identifying emerging market trends.
Overview
23
23
years of professional experience
Work History
Daycare Owner
Your At Home Childcare Center
04.2006 - 10.2023
- Evaluated individual student needs, creating customized learning plans to support growth and development effectively.
- Monitored safety protocols regularly, keeping up-to-date with industry best practices in risk management.
- Managed budgets responsibly while maintaining high-quality resources for children''s daily use at the facility.
- Streamlined administrative processes, enabling efficient record-keeping and billing systems.
- Developed curriculum for various age groups, ensuring appropriate educational and recreational activities.
- Optimized resource usage at the center by coordinating supply inventory management efficiently.
Teller and Customer Service Trainer
Bank Of America
03.2001 - 10.2003
- Closed the main computer down at close
- Trained other employees on customer service skills
- Credit card/account sales (openings)
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
Bachelor Of Arts - Education (60 Credits)
St Charles Community College
City Of Saint Peters, MODiploma - General Education
Francis Howell High School
Saint Charles, MO06.1998
Skills
- Patience and Empathy
- Customer Service
- Creativity and Innovation
- Facility Management
- Budgeting and finance
- Facility Maintenance
- Financial Oversight
- Critical Thinking
- Team Collaboration
- Documentation and Recordkeeping
Timeline
Daycare Owner
Your At Home Childcare Center
04.2006 - 10.2023
Teller and Customer Service Trainer
Bank Of America
03.2001 - 10.2003
Bachelor Of Arts - Education (60 Credits)
St Charles Community College
Diploma - General Education
Francis Howell High School
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