Hi, I’m
Amy Luna
San Jose,California
Summary
Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, Applicant Tracking systems and program management.
Overview
7
years of professional experience
1
Certification
Work History
Lockheed MartinSunnyvale, CA
Talent Acquisition Coordinator
12.2022 - Current
Job overview
- Coordinated interviews between hiring managers and potential candidates; scheduled meetings as needed.
- Managed the onboarding process for new hires including completing all necessary paperwork, organizing orientation sessions, and providing support during the transition period.
- Assisted candidates with application processes by answering questions about application, performing background checks, processing I-9 forms and handling drug screening paperwork.
- Assisted with ongoing diversity initiatives by researching best practices in the industry and staying abreast of current trends in Talent Acquisition.
- Scheduled or conducted new employee orientations.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Managed candidate activity within Applicant Tracking System (ATS).
- Maintained a database of current and prospective candidates; tracked progress throughout the hiring process.
- Created and maintained positive relationships with hiring managers and HR business partners.
Apple Inc.Sunnyvale, California
Recruiter Coordinator II
05.2022 - 11.2022
Job overview
- Coordinated onsite, phone and video interviews panels for internal, external applicants
- Created nationwide hiring events for retail stores across the United States
- Scheduled an average of 100 interviews on a weekly basis
- Liaison between hiring managers, interviewers, recruiters and interviewees
- Reviewed and approved hiring requisitions for retail stores and management roles in the United States, Mexico and Brazil
- Updates, drafted and maintained internal records; created employment offer letters for corporate and retail roles in the Unites States.
- Collaborated with HR team members on special projects related to recruitment initiatives.
- Contacted job applicants to inform of application status.
Bill Wilson CenterSanta Clara, California
Crisis Residential Counselor
02.2021 - 05.2022
Job overview
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Conducted intakes of new clients and developed individualized treatment plans based on their needs.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Assisted with crisis intervention services when needed.
- Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
- Organized recreational activities such as field trips or sports events to promote physical activity and healthy lifestyle habits.
- Ensured compliance with all safety regulations set forth by local authorities.
- Collaborated with community organizations and other mental health professionals to provide comprehensive care for clients.
- Educated family members about the importance of following through with treatment plans.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Responded promptly to any emergency situations that may arise within the residence.
- Supervised medication administration according to physician instructions.
- Performed regular room checks for cleanliness standards as well as security purposes.
- Coordinated weekly house meetings where residents can express concerns or share ideas.
- Adhered strictly to confidentiality policies regarding client information at all times.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Communicated with other staff to resolve problems with individual residents.
- Prepared meals and assisted clients with laundry and household chores.
- Supervised self-administration of medications for residents.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Interfaced with residents to address and resolve complaints or grievances.
- Developed and coordinated educational programs for residents.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Administered, coordinated or recommended disciplinary and corrective actions.
Realty World MilestoneLos Gatos, California
Transaction Coordinator
03.2020 - 09.2020
Job overview
- Facilitated communication between all parties involved in escrow transactions; agents, escrow, and lenders to ensure we were staying within contractual timelines
- Created seller disclosure package and ensured all signatures were collected
- Resolved post-closing issues promptly after closing date.
- Reviewed and verified all closing documents for accuracy and compliant with the BRE prior to submission.
Apple, Inc.Santa Clara, California
Genius
09.2018 - 12.2019
Job overview
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Assessed customer needs and provided advice on appropriate products or services.
- Developed user documentation such as instructions manuals for clients' use.
- Resolved customer complaints regarding the performance of their computers or other devices.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Created backup images of customers' data files onto external storage devices.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Trained users to operate and manage hardware and software.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
Apple, Inc.Santa Clara, California
Technical Expert
08.2016 - 09.2018
Job overview
- Installed, configured, and maintained customer telephone systems.
- Performed system upgrades and repairs on various phone models.
- Reprogrammed existing phones to ensure compatibility with the customer's network.
- Created detailed documentation of all work performed on each customer's system.
- Provided technical support for customers having problems with their mobile devices.
- Researched and implemented new technologies to improve the customer's service experience.
- Updated software and firmware on various types of mobile devices.
- Assisted in training other technicians in troubleshooting techniques and best practices.
- Conducted regular maintenance checks on all phone systems to ensure optimal performance.
- Diagnosed complex hardware and software problems.
Education
San Francisco State University
Urban Studies and Planning
Skills
- Applicant Tracking Systems
- CRM Software
- Conflict Resolution
- Hiring and Onboarding
- Human Resource Management Software HRMS
- Transfer Coordination
- Administrative Assistance
- Problem-Solving
- Verbal and Written Communication
- Human Resources Department Processes
- Cross-Functional Collaboration
- Data Analysis
- Willingness to Learn
- New Hire Orientation
Certification
Apple Care Macintosh Technician
Languages
Spanish
Languages
Spanish
Native/ Bilingual
French
Limited
Accomplishments
- Valley Water Ambassador since 2022
References
References available upon request.
Timeline
Talent Acquisition Coordinator
Lockheed Martin
12.2022 - Current
Recruiter Coordinator II
Apple Inc.
05.2022 - 11.2022
Crisis Residential Counselor
Bill Wilson Center
02.2021 - 05.2022
Transaction Coordinator
Realty World Milestone
03.2020 - 09.2020
Genius
Apple, Inc.
09.2018 - 12.2019
Technical Expert
Apple, Inc.
08.2016 - 09.2018
San Francisco State University
Urban Studies and Planning