Microsoft Excel
Amy Ly
Warehouse Package Handler
Antioch,TN
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at FedEx through meticulous attention to detail and adaptability. Skilled in loading and unloading, maintaining records, and fostering team collaboration. Demonstrated reliability and exceptional problem-solving abilities, significantly improving project outcomes and service quality. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Warehouse Package Handler
FedEx:Ground
04.2022 - Current
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Operated equipment while observing standard safety procedures.
- Followed verbal and written instructions to properly move and ship products.
Technical Specialist
Comdata
09.2018 - 03.2020
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
Assistant Manager
QuikTrip
01.2018 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Avionics System Specialist for C-130s
United States Air Force
08.2016 - 01.2018
- Played a crucial role in reducing technical discrepancies across fleet operations through diligent attention to detail during routine maintenance tasks.
- Prevented costly delays in aircraft readiness by maintaining an organized inventory of spare parts, tools, and specialized equipment necessary for efficient work completion.
- Enhanced aircraft safety by conducting thorough avionics system inspections and maintenance.
- Improved team performance through cross-training initiatives in various avionic specialties.
Customer Service Associate
Walmart
11.2014 - 07.2016
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Bachelor of Science - Mechatronics Engineering
Middle Tennessee State University
Murfreesboro, TN 05.2001 -
Associate of Arts - Architectural Drafting Technology
Mississippi Gulf Coast Community College
Perkinston, MS 05.2001 -
Skills
Loading and unloading
Software
Microsoft Word
Blender
Autodesk Inventor
Autodesk AutoCAD
Microsoft PowerPoint
Interests
Gregg Shorthand
Timeline
Warehouse Package Handler
FedEx:Ground
04.2022 - Current
Technical Specialist
Comdata
09.2018 - 03.2020
Assistant Manager
QuikTrip
01.2018 - 04.2018
Avionics System Specialist for C-130s
United States Air Force
08.2016 - 01.2018
Customer Service Associate
Walmart
11.2014 - 07.2016
Bachelor of Science - Mechatronics Engineering
Middle Tennessee State University
05.2001 -
Associate of Arts - Architectural Drafting Technology
Mississippi Gulf Coast Community College
05.2001 -