Amy Lynch
Painesville,OH
Summary
Dedicated professional in sales and client relations. With a solid background in delivering high-quality service and resolving complex client issues. Possesses strong commitment to team collaboration and achieving results. Recognized for adaptability and reliability in dynamic environments, with expertise in relationship management and communication skills.
Overview
24
24
years of professional experience
Work History
Client Specialist
Milan Laser Hair Removal
09.2023 - 12.2024
- Worked in fast-paced environment handling a high volume of incoming calls, emails, and chats from both existing and prospective clients.
- Scheduled appointments and maintained accuracy, daily audits.
- Consistently exceeded performance targets by proactively identifying opportunities for upselling to clients.
- Provided excellent customer service.
- Obtained Google reviews from clients.
- Handled financing options for clients, from application to payments.
- Proven success in achieving sales metrics.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Trained new team members on best practices for managing client accounts, fostering a culture of continuous learning within the clinic.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines and achieved goals.
- Ordered supplies, marketing, and maintained cleanliness.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Store Manager
L.L. Bean
04.2016 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Processed and handled daily shipment of products.
- Responsible for all aspects of store programming; including Facebook, marketing, scheduling instructors, delivery of clinics, and community service.
- Responsible for opening L.L. Bean credit cards and hold monthly contests to keep team motivated.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Key Holder
Bath and Body Works, Limited Brands
08.2000 - 07.2002
- Brand leader: managing floorsets, replenishment, and stocking.
- Maintain sales to meet daily goals and maintain company key performance indicators.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Education
Freshman Liberal Arts
Lorain Community College
Elyria, OHHigh School Diploma -
Westlake High School
Westlake, OHSkills
- Sales Leader
- Time management
- Organizational skills
- Customer service excellence
- Problem resolution
- Teamwork
- Multitasking Abilities
- Computer skills
Timeline
Client Specialist
Milan Laser Hair Removal
09.2023 - 12.2024
Store Manager
L.L. Bean
04.2016 - 09.2023
Key Holder
Bath and Body Works, Limited Brands
08.2000 - 07.2002
Freshman Liberal Arts
Lorain Community College
High School Diploma -
Westlake High School