Amy Lynch
Vinton,VA
Summary
Experienced claims and fraud professional with strengths in adjudication, investigation, policy compliance, and risk assessment. Known for accurate case handling, critical thinking, and sensitive dispute resolution.
Overview
15
15
years of professional experience
Work History
Senior Fraud and Claims Manager
Wells Fargo
Roanoke, VA
11.2023 - 09.2026
- Managed Wells Fargo claim cases through thorough review, investigation, and resolution to ensure timely and accurate outcomes.
- Verified customer claim documents for accuracy and compliance with policy requirements to support fraud prevention efforts.
- Collaborated with fraud operations and service teams to streamline claim handling processes and enhance overall service delivery.
- Applied Wells Fargo procedures to support dispute and loss claim decisions.
Director of Food and Beverage
Peaks of Otter
Bedford, Virginia
07.2011 - 11.2023
- Directed food and beverage operations at mountain lodge dining and event spaces.
- Supervised service teams across restaurant, banquet, and guest hospitality functions.
- Managed menus, beverage programs, and seasonal dining offerings for lodge guests.
- Coordinated staffing schedules, training, and daily front-of-house coverage.
- Oversaw inventory, purchasing, and vendor communication for food and beverage supplies.
- Established relationships with local farmers and suppliers in order to source fresh ingredients.
- Supervised the selection, training, development, and evaluation of staff members.
- Created innovative ideas for menu items based on seasonal ingredients and customer preferences.
Education
Associate of Applied Science - Hospitality And Tourism Management
VA Institute of Hospitality
Salem, VA05-1993
Skills
- Claims management
- Claims adjudication
- Claims processing
- Fraud investigation
- Customer claim handling
- Dispute resolution
- Policy compliance
- Risk assessment
- Regulatory reporting
- Case documentation
- Critical thinking
- Attention to detail
Timeline
Senior Fraud and Claims Manager
Wells Fargo
11.2023 - 09.2026
Director of Food and Beverage
Peaks of Otter
07.2011 - 11.2023
Associate of Applied Science - Hospitality And Tourism Management
VA Institute of Hospitality