Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Denise Bowman

Steubenville,OH

Summary

Energetic and highly skilled Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Flight Attendant

Republic Airlines
Pittsburgh, PA
06.2015 - 07.2016
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Carried out high level customer service by greeting passengers, assist with carry-on baggage stowage, and delivered onboard announcements.
  • Ensure safety and comfort of customers onboard aircraft while maintaining a pleasant deposition.

Flight Attendant

ExpressJet Airlines
Chicago, IL
04.2014 - 05.2015
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.

Peer Educator

Jefferson County Health Dept
Steubenville, OH
03.2009 - 05.2014
  • Advised customers about all aspects of the WIC program from edibility to required documentation.
  • Supported vulnerable women navigate complex healthcare system.
  • Accomplished multiple tasks within established timeframes while performing daily clerical task.
  • Interacted with customers by phone, email or in-person to provide information.

Education

Certificate in Early Childhood Development

Eastern Gateway Community College
Steubenville, OH

Certificate of Travel And Tourism

Boyd Career School
Pittsburgh, PA

Skills

  • Public Interaction
  • Cleanliness and Sanitation
  • Emergency Procedures Knowledge
  • Conflict Mediation
  • Passenger Behavior Monitoring
  • Critical Thinking
  • Customer Needs Assessments

Certification


  • Jefferson County Board of Health, Certified Lactation Consultant
  • Center for Disease Control, Completion of Tai Chi Instructor training

Timeline

Flight Attendant

Republic Airlines
06.2015 - 07.2016

Flight Attendant

ExpressJet Airlines
04.2014 - 05.2015

Peer Educator

Jefferson County Health Dept
03.2009 - 05.2014

Certificate in Early Childhood Development

Eastern Gateway Community College

Certificate of Travel And Tourism

Boyd Career School

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Denise Bowman