AMY WALDO

Results-driven professional experienced in financial statement review, auditing and reporting, as well as, marketing strategies, executing budgeting plans and utilizing market research to identify customer needs. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Possesses excellent communication and customer service skills.

• Lean Six Sigma Certification – Yellow Belt
• 2016 Customer Service Award – ABM Healthcare – awarded February 2017

• Justin Pyne, CFO, APCON, Inc., (503) 754-3964
• Charlie Henrick, CFO, Wendover Art Group, (727) 523-6105
• Belinda Renaeu, Previous Controller, Wendover Art Group, (813) 416-3872
• Daniel Swiers, ERP Business Consultant, SYSPRO, (949) 529-7498
• Lynn Starbird, Office Manager, ABM Healthcare, (727) 276-7826

Lean Six Simga Examples:

• Documented all processes within the accounting department for various companies
• Created and implemented 10+ process flow documents over 500 pages each that detailed step by step instructions on how to complete each task within the department
• Identified and improved several areas within the department that were better able to utilize time savings
• New hire training was cut from 60 days to 3 weeks, saving the company thousands of dollars and increasing the work output of the trainer
• Increased cross-training between inter-company departments
• Decreased standardized process questions, and eliminated key person risks across the department
• Part of the Quality Control Team
• Assisted in creating guidelines for production team members
• Created an analytical table that tracked the credits (refunds or credit on account) and repair reimbursements given to customers due to damages or the product not being created to a highest standard of the industry.
• By identifying common claims, the team was able to increase the quality of production and save the company roughly $50,000 to $200,000 per quarter, on replacements (which the company provided to customers at $0.00 cost and free freight) and credits.
• Created system improvements to provide the highest superior value to our customers
• The company would give specific customers a standard discount on their product purchased. The discount was frequently not applied, causing customer frustration and a negative impact to revenue. I was able to identify all customers with a standard discount and implemented a prompt for these customers by working directly with the ERP implementation team member. Once implemented, after an order was entered into the ERP system, the prompt would appear, and the discount would be applied.
• Another customer improvement that I systematized was creating a list of all customer exceptions (examples would be paper backing, no plexiglass, no d-rings – only wire, individually box items, do not use a specific carrier, etc.). Once all exceptions were identified, they were broken into three specific categories (production, packing and logistics). These exceptions were then imported into the system into a specific field to now be seen by the whole production team and not just the order entry team members, reducing the risk for missing a customer requirement.