Amy Duncan

• Prepared federal and state income tax returns for individuals, businesses, trusts, estates and non-profits.
• Examined accounts and records and computed tax returns according to prescribed rates, laws and regulations.
• Managed multiple tax projects simultaneously, ensuring deadlines were met and clients were satisfied.

• Take call-ins and pull homebuyer leads and connect VA home buyers with a network agent and, when needed, a partner lender.
• Ensure all needs are met and homebuyer is receiving excellent customer service by assigning to a team member for review and follow-up.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Handled as many as 45 closing files each month by effectively organizing, multitasking and prioritizing closing work.
• Acting as intermediary between all parties involved in mortgage loan transactions.
• Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.

Guest Service Specialist

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

• Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements and month-end accruals.
• Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
• Prepared federal and state income tax returns for individuals.
• Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.

• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Consistently exceeded monthly sales goals by 10% or greater.
• Managed inventory control, cash control, and store opening and closing procedures.

Assistant Store Manager - Chesterfield, Missouri

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.