Summary
Overview
Work History
Education
Skills
Timeline
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Amy Lynn Brown

Fairfield,CA

Summary

Trustworthy and dedicated customer service representative with strong multi tasking, problem solving and communication skills. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Known for positive attitude and strong work ethic in busy environments.

Overview

19
19
years of professional experience

Work History

Retail Sales Associate Cashier

Smart & Final
08.2025 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained accurate cash register and balanced daily sales reports.
  • Collaborated with team members to enhance store merchandising and product displays.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.

Logistics Operations Specialist

IKEA
03.2018 - 12.2024
  • Certified IVES trainer
  • Administrative assistant duties
  • Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
  • Trained and mentored team members on best practices in customer service and product knowledge.
  • Developed strategic plans to improve departmental performance and meet corporate objectives.
  • Coordinated cross-functional teams to streamline processes and improve operational efficiency.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Department Manager

Lowes
09.2006 - 09.2017
  • Department Manager over several departments
  • Received and shipped all products for entire store
  • Led daily operations to ensure optimal staffing and resource allocation across departments.
  • Implemented inventory management systems to enhance stock accuracy and reduce shrinkage.
  • Analyzed sales data to identify trends, informing decisions on product placement and promotions.
  • Oversaw compliance with safety regulations, maintaining a safe work environment for all employees.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.

Education

High School Diploma -

Simi Valley High School
Simi Valley, CA

Skills

  • Quick learner
  • Customer service
  • Patience and empathy
  • Cleanliness and hygiene
  • Dependability
  • Customer engagement
  • Customer support
  • Handling complaints

Timeline

Retail Sales Associate Cashier

Smart & Final
08.2025 - Current

Logistics Operations Specialist

IKEA
03.2018 - 12.2024

Department Manager

Lowes
09.2006 - 09.2017

High School Diploma -

Simi Valley High School

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Amy Lynn Brown