AMY LYNN GINNETTI
Spring Branch,TX
Summary
Detail-oriented with a solid background in managing accounts receivable processes. Successfully streamlined billing procedures and reduced outstanding receivables through effective collection strategies. Demonstrated proficiency in financial analysis and reconciliation, showcasing strong problem-solving and communication skills.
Known for adaptability and consistently meeting changing organizational needs to achieve set goals. Strong focus on team collaboration and adaptability.
Overview
24
24
years of professional experience
Work History
Real Estate Agent
Epique Realty, LLC
05.2024 - Current
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Prepared and presented contracts and other legal documents to clients.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Maintained connections with clients to encourage repeat business and referrals.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline home buying process for clients.
Barista/Lead Host
Wildflour North
05.2024 - 11.2024
- Open/stock barista bar in the morning, answer incoming phone calls, run food, check inventory, prep fruits, re-stocking all items.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs, bussing tables, run food for staff.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Maintained a clean and organized workspace for optimal productivity and safety.
Agent Programs, Analyst
EXp Realty, LLC
05.2022 - 05.2024
- Pair 25 new agents daily with Certified Mentors based on location/MLS
- Research agent profiles, check Mindflash class status, transaction commission
- Work virtual Lobby/Hub in Virbella-agent interaction/problem solving
- Informed clients of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering positive experience throughout all interactions.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and eXp.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Real Estate Agent
eXp Realty, LLC
12.2019 - 05.2024
- Prepared and presented contracts and other legal documents to clients while negotiating favorable contract terms, resulting in higher satisfaction rates and repeat business.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained connections with clients to encourage repeat business and referrals.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Performed home evaluations and developed competitive market analysis for individual homes.
Event Captain
Whim Hospitality
09.2019 - 05.2020
- Setup weddings, receptions, rehearsal dinners, and corporate events with full buffet and seated service
- Cake service - cutting various types, sizes, and shapes of wedding and groom cakes
- Problem solving when management has left the event
- Liaison to bride and planner to facilitate changes or updates to the event
- Work part-time in floral department learning different types of flowers and greenery and assemble boutonnieres, and in the warehouse packing for offsite events while organizing equipment in 4 storage areas.
- Streamlined team communication by implementing clear and concise pre-event briefings for staff members.
- Ensured timely resolution of any issues that arose during an event by proactively anticipating potential challenges and developing contingency plans in advance.
- Successfully executed complex, multi-day events by effectively coordinating resources, schedules, and staff assignments to meet client requirements.
- Improved overall event success by maintaining a high level of professionalism, organization, and attention to detail.
- Optimized staff performance with ongoing training, coaching, and mentoring focused on teamwork, communication, and skill development.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Served meals to customers according to established guidelines.
- Maintained clean and safe work environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Collection Agent/Accounts Receivables Specialist
Century A/C Supply
04.2006 - 07.2018
- One of three collection agents for a 200+ employee company with a revenue of approximately $62 million annually. Managed a large portfolio of accounts, prioritizing action based on risk level and potential revenue recovery.
- Post and maintain payments on accounts, collect on insufficient funds while sending invoices/statements.
- Responsible for referring accounts for legal action; avoids legal challenges by utilizing conflict resolutions skills.
- Respond to all credit reference requests for Century A/C customers.
- Answer a high volume of calls and credit requests from 20 stores statewide while enhancing customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Minimized credit exposure risks by providing insightful recommendations on credit extensions or adjustments based on debtor evaluations.
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Developed positive rapport with clients through professionalism and empathy, fostering long-term relationships and preventing potential legal disputes.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Prepared detailed reports on collection activities, identifying trends or areas requiring additional attention for management review.
- Assisted in training new hires, sharing knowledge on effective collection techniques and compliance requirements.
- Streamlined processes in the collections department, implementing efficient strategies and best practices.
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Utilized various tools and software systems to efficiently manage workload and improve overall productivity within the collections department.
- Boosted team morale through active participation in group meetings, contributing innovative ideas that improved overall performance.
- Conducted thorough research to locate hard-to-find debtors for successful collections.
Event Manager
City Kitchen
01.2003 - 01.2006
- Managed teams and was responsible for seated dinners with 700+ guests and buffets for up to 2,000 guests.
- Efficient at loading and driving 16ft-24ft trucks.
- Organize the delivery, assembly, management, and disassembly of complete mobile kitchens, bars, wine/water/coffee stations, service and busing areas, greeting/reception area, and dining rooms,
- Devise and map implementation of service areas to best facilitate quick, efficient, and hidden service.
- Trained in Russian table service with a full knowledge of proper table settings and placement for all china, silver and crystal while also clearing and replacing said items in the most professional courteous manner.
- Fulfilled human resource needs by guiding, mentoring, training, and disciplining staff as well as creating an employee service manual.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Coordinated florists, photographers, and musicians for events.
Marketing & Leasing Agent
General Investments & Development
10.2000 - 10.2001
- Top sales agent nationwide during my time
- Leased and marketed an 896-unit property
- Approved lease applications while updating resident files on the computer
- Started a file audit and improved quality of life for residents utilizing my customer service skills
- Leased percentage grew from 88% to 100% occupancy and 105% leased during my tenure
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Organized community events to foster a positive living environment and increase resident retention rates.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Participated in property inspections to prepare for move-ins and move-outs.
Education
State Real Estate License - Real Estate License
Champions School of Real Estate
Houston, TX01.2000
Architectural Design -
Texas Tech University
Lubbock, TX01-1993
High School Diploma -
Grandfalls Royalty High School
Grandfalls, TX01.1989
Skills
- Proficient in Microsoft Windows, Word, Office, Hubspot email, FUZE phone-text system
- Accounts receivable collections
- Data entry/filing data
- Cash Application
- Processed credit applications/credit references/set up new accounts
- Created Collection Call Note procedure
- Customer service
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Works well independently
- Active listening
- Lead follow up
- Decision-making
- Goal oriented
- Compliance awareness
- Strong negotiation skills
- Leadership trained
- Payment negotiations
- Invoice processing
- Staff training
- Audit support
Volunteer Work
- Active in my community and have volunteer experience with Feed the Need ministry which has a mission to feed people by providing a hot meal on a weekly basis in our communities across Texas.
- Served on the Canyon Lake High School Cheer Booster Club board as Parliamentarian for 2 years and as a general member for 2 years.
- Served on the Mina Elementary PTA Board and the Rebecca Creek Elementary PTA board.
- Vice President of the Alief Chapter of Lions and served the community for 2 years.
- Coached the Junior cheer team for the Bastrop Youth Football Organization where we placed 2nd in competition.
- Volunteered for one of the assistant pastors at River Valley Christian Church where I worked in the kitchen, counted tithes and set up maintenance volunteers, and also helped create and organize events for the church.
- Volunteered for Extreme Makeover Home Edition during the 2011 Bastrop County Fire and All About Families to provide Christmas for victims of the 2011 Bastrop Fires.
Timeline
Real Estate Agent
Epique Realty, LLC
05.2024 - Current
Barista/Lead Host
Wildflour North
05.2024 - 11.2024
Agent Programs, Analyst
EXp Realty, LLC
05.2022 - 05.2024
Real Estate Agent
eXp Realty, LLC
12.2019 - 05.2024
Event Captain
Whim Hospitality
09.2019 - 05.2020
Collection Agent/Accounts Receivables Specialist
Century A/C Supply
04.2006 - 07.2018
Event Manager
City Kitchen
01.2003 - 01.2006
Marketing & Leasing Agent
General Investments & Development
10.2000 - 10.2001
State Real Estate License - Real Estate License
Champions School of Real Estate
Architectural Design -
Texas Tech University
High School Diploma -
Grandfalls Royalty High School
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