Summary
Overview
Work History
Education
Skills
Timeline
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Amy Lynn Phillips

Amy Lynn Phillips

Muskegon

Summary

Personable and knowledgeable with passion for customer service and wellness. Possesses solid understanding of product varieties and regulations, paired with strong communication skills and attention to detail. Committed to providing exceptional customer experiences and fostering welcoming environment.


Overview

1
1
year of professional experience

Work History

Delivery Driver

Amazon
05.2025 - Current
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Budtender

JARS Cannabis
02.2025 - 05.2025
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Restocked supplies and arranged displays.
  • Weighed, prepared and packaged different types of products.
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.

Content Creator

Self Employed Web
11.2024 - Current
  • Applied current editing and photography tools to tell great stories.
  • Strengthened content through proofreading and editing.
  • Developed show concepts and themes to engage audience members.
  • Managed variety of technical equipment used in performances.
  • Engaged with audiences to create memorable experiences at live performances.
  • Implemented creative techniques to create unique performances.
  • Used social media to promote events and build audience.
  • Utilized improvisation techniques to enhance shows.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proven ability to learn quickly and adapt to new situations.

Field Worker

Tantre Farm
09.2024 - 11.2024
  • Erected fences and pens to build temporary enclosures for farm animals.
  • Weeded, thinned and pruned crops to encourage good growth.
  • Devised irrigation methods to decrease water waste.
  • Weeded herb and vegetable gardens to provide healthy environment for plant growth.
  • Evaluate harvesting conditions and identify obstacles.
  • Harvested fruits and vegetables and prepared for sale or shipping.
  • Communicated with coworkers and management to report challenges.
  • Identified plant diseases and researched methods for mitigation.
  • Fed animals two times per day by providing fresh straw and hay.

Budtender

Stiiizy
09.2024 - 01.2025
  • Weighed, prepared and packaged different types of products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Restocked supplies and arranged displays.
  • Managed high volume of cash with a 100% accuracy rate.
  • Checked guests' photo identification for validity and age requirements.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Budtender

Pure Option
05.2024 - 09.2024
  • Customer Service: Assisted customers with product selection based on their preferences and needs, providing knowledgeable recommendations on strains, edibles, and concentrates
  • Product Knowledge: Maintained up-to-date knowledge of cannabis products, including effects, benefits, and legal regulations
  • Sales and Transactions: Processed sales transactions accurately, handled cash, and managed inventory
  • Compliance: Ensured adherence to state and local cannabis regulations and store policies, including verifying customer IDs and maintaining accurate records
  • Inventory Management: Monitored and managed inventory levels, conducted regular stock audits, and coordinated with suppliers for product replenishment
  • Education and Training: Educated customers on safe consumption practices and potential effects, and trained new staff on store procedures and product information
  • Customer Engagement: Addressed customer inquiries and concerns, providing exceptional service to enhance customer satisfaction and loyalty

Education

High School Diploma -

Hobart High School
Hobart, IN
04-2018

Skills

  • Supporting medical patients
  • Product merchandising
  • Patience and empathy
  • Customer education
  • Product knowledge expertise
  • Restocking inventory
  • Cleanliness and hygiene
  • Regulatory compliance
  • POS system operation
  • Cash handling experience

Timeline

Delivery Driver

Amazon
05.2025 - Current

Budtender

JARS Cannabis
02.2025 - 05.2025

Content Creator

Self Employed Web
11.2024 - Current

Field Worker

Tantre Farm
09.2024 - 11.2024

Budtender

Stiiizy
09.2024 - 01.2025

Budtender

Pure Option
05.2024 - 09.2024

High School Diploma -

Hobart High School

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