Kimberly Miller
Nashville,TN
Summary
With 20 years of military experience and a strong background in customer relations, this dedicated and focused professional possesses the ability to adapt to changing operational needs and remain calm under pressure. Superior time management and conflict resolution skills enable effective handling of multiple projects simultaneously with meticulous attention to detail. Additionally, holds a Top Secret (TS/SCI) Security Clearance.
Overview
23
23
years of professional experience
Work History
Materials and Demand Coordinator
ValorFlex Packaging / Jet Packaging Group
04.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
Operations Analysis
Jet Packaging Group
01.2021 - 04.2024
- Create, compile, and manage weekly finished goods inventory report, addressing any inconsistencies. Submit weekly inventory reports to customers. Inventory reconciliation and film relief for all invoice orders within QuickBooks. Create and manage shipment progress reporting to ensure shipments are produced and on time according to customer expectations. Research and track shipment delays, reporting on-time statistics. Cross reference inventory system (IWASP) with production line up, projecting need of raw materials, ensuring they are in-house on time.
Command Post Superintendent
Delaware Air National Guard
01.2021 - 10.2023
- Create and implement console duty and exercise schedules for 6 personnel. Manage Team and responsible for their development, grooming and address issues proactively. Conduct performance evaluations and career development discussions. Oversee and perform inspection actions required by higher level leadership. Submit updates and changes to unit manning document. Integrate and compile information from a variety of sources, analyzes, and determines reporting requirements using multiple higher headquarters instructions and guidance.
Command Post NCOIC of Console Operations
Delaware Air National Guard
01.2019 - 01.2021
- Promoted to rank of MSgt. Implemented morning musters to disseminate important information and communications within the unit. Create and manage console duty and exercise schedules for 8 personnel. Integrates and compiles information from a variety of sources, analyzes, and determines reporting requirements using multiple higher headquarters instructions and guidance. Oversees command and control operations in response to all-hazards events; makes notifications and disseminates information to incident commanders and major command centers.
Command Post Controller
USAF/Air National Guard
03.2002 - 03.2019
- Maintain overall situational awareness of routine and emergency events. Develop, maintain, and update command and control reports, policies, and operations; including controller information, quick reaction checklists, local procedures, and other miscellaneous responsibilities. Coordinate actions to ensure prompt response during Emergency Management Operations; including immediate mobilization of resources and participation of agencies and organizations. Function as executive reporting agency for base Commander by notifying uppe- level chain-of-command of high visibility events. Record, collect, analyze, process, and submit manual and automated data products. Provide support for command, control, communications, and information for a 2500 service member wing.
Accounts Manager
Discover Financial Services
01.2017 - 01.2018
- Responded to inquiries regarding card holder accounts. Processed payments, monetary adjustments, revised customer information, and account requirements. Completed regular maintenance and follow-ups to customer accounts. Provided high level customer service through problem solving and research to address account inconsistencies.
Product Operations Coordinator
Delta Vacations
01.2013 - 01.2014
- Provided support and information to customer support and sales representatives; to include hotel manifestations and room confirmations. Communicated daily with business partners, such as hotels, transportation guides, airlines, and tour vendors, ensuring accommodations were completed. Worked within a queue daily to follow-up with accounts that required maintenance or rebooking. Confirmed tours, Eurostar train tickets, and transportation in various vacation destinations worldwide.
Vacation Sales Agent
Delta Vacations
01.2012 - 01.2013
- Engaged positively with customers, providing high level customer service for sales and services needed. Answered customer questions and responded quickly to resolve customer complaints. Generated sales by promoting, up-selling, and suggesting MLT products and alternatives to meet customer needs. Increased customer service feedback scores by delivery services to customers daily.
Education
Associate of Applied Science - Emergency Management
Community College of Air Force
Montgomery, AL01.2012
Bachelor of Science - Business Management, minor in Finance
Wilmington University
Newcastle, DE01.2021
Skills
- Client service excellence
- Critical decision-making abilities
- Project execution management
- Strong time management and organization
- Strategic and Operational Planning
- Data research and analysis
- Strong interpersonal communication skills
- Risk mitigation strategies
- Organizational development expertise
- Interdepartmental Collaborations
- Microsoft Office, QuickBooks, Data Entry
- Operational efficiency enhancement
Timeline
Materials and Demand Coordinator
ValorFlex Packaging / Jet Packaging Group
04.2024 - Current
Operations Analysis
Jet Packaging Group
01.2021 - 04.2024
Command Post Superintendent
Delaware Air National Guard
01.2021 - 10.2023
Command Post NCOIC of Console Operations
Delaware Air National Guard
01.2019 - 01.2021
Accounts Manager
Discover Financial Services
01.2017 - 01.2018
Product Operations Coordinator
Delta Vacations
01.2013 - 01.2014
Vacation Sales Agent
Delta Vacations
01.2012 - 01.2013
Command Post Controller
USAF/Air National Guard
03.2002 - 03.2019
Bachelor of Science - Business Management, minor in Finance
Wilmington University
Associate of Applied Science - Emergency Management
Community College of Air Force
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