Amy Mabey

• Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Followed document protocols to safeguard confidentiality of patient records.
• Facilitated communication between patients and various departments and staff.

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• Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
• Reviewed and sent medical records to other physicians upon request.
• Used Meditech to schedule appointments for doctor visits and procedures.
• Ordered exams in Meditech for all imaging modalities.
• Welcomed 150 patients and visitors per day via telephone and in person.

• Scheduled appointments and conducted follow-up calls to clients.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Confirmed appointments, communicated with clients and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
• Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Operated and maintained applicant tracking and candidate management systems.
• Verified applicant references and employment details.
• Studied job descriptions and qualifications to determine applicant requirements.
• Consulted businesses on successful recruiting and retention practices to help minimize turnover.
• Advertised job opportunities on social media platforms and job boards.
• Developed recruiting strategies to identify qualified candidates and build network.
• Oversaw HR needs for150 employees across 25 locations.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Identified customer needs to achieve service levels that met and exceeded expectations.
• Distributed marketing materials to existing and prospective clients to promote products and services.
• Attended networking events to build relationships and identify sales opportunities.