Amy MacDonald
Rockwall,TX
Summary
Conscientious truck driver knowledgeable about dot safety regulations and route planning. Accident-free safe driver with clean mvr with no violations. Several years of experience on road.
Overview
21
21
years of professional experience
Work History
OTR Truck Driver
Bulkley Trucking
Brashear, Texas
03.2025 - Current
- Operated long-haul trucks for timely delivery of freight across multiple states.
- Ensured compliance with federal and state transportation regulations during all trips.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and performance.
- Completed company CDL training.
Manager
Learning Express Toys of Plano
Plano, TX
02.2018 - 10.2024
- Company Overview: Learning Express is a retail toy franchise.
- Oversaw the recruitment, training, and development of 14 staff focused on customer service and satisfaction.
- Used loyalty programs and customer relationships tools to grow from 0 to 15,000 in 3 years.
- Implemented strategic marketing initiatives and social media that resulted in a 600% increase in sales.
- Won Star Award for sales in 2021, recognizing outstanding performance in retail strategy and customer engagement.
- Won Highest Sales award for Rainbow Loom 2021, demonstrating exceptional sales skills and product knowledge.
- Learning Express is a retail toy franchise.
- Supervised daily operations and staff performance in retail toy environment.
Information Security Analyst
Wells Fargo & Company
Dallas, TX
04.2008 - 04.2018
- Analyzed security incidents to identify vulnerabilities and recommend improvements.
- Developed and implemented security policies to ensure data protection compliance.
- Conducted risk assessments to evaluate potential threats to information systems.
Staff Sergeant
US Army
Columbus, GA
10.2004 - 10.2011
- Company Overview: The US Army plays a critical role in national defense and has over a million active, reserve, and National Guard personnel.
- As NCOIC Supervised a team of 10-20 soldiers, managing their training and daily operations.
- Supervised and mentored junior soldiers to enhance their skills which lead to 15 promotions and 30 awards.
- Managed communications between leadership and contractors facilitating clear objectives and enhancing team accountability.
- Managed all medical and personnel reports for HQ CO.
- Audited personnel files and records for 98th Infantry HQ CO.
- The US Army plays a critical role in national defense and has over a million active, reserve, and National Guard personnel.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained company vehicle.
- Designated driver for company officers while deployed overseas.
- Official driver for S-1.
Education
Bachelor of Science -
University of Central Arkansas
Conway, AROrganizational Management
Pfeiffer University
Charlotte, NCSkills
- Safety
- Customer Relationship Management
- Communication Skills
- Project Management
- Identity and Access Management
- Team Building
- Customer service
Certifications And Skills
Lean Six Sigma Green Belt, Loyalty Programs, Customer Relationship Management, Communication Skills, Project Management, Identity and Access Management, Team Building
Timeline
OTR Truck Driver
Bulkley Trucking
03.2025 - Current
Manager
Learning Express Toys of Plano
02.2018 - 10.2024
Information Security Analyst
Wells Fargo & Company
04.2008 - 04.2018
Staff Sergeant
US Army
10.2004 - 10.2011
Bachelor of Science -
University of Central Arkansas
Organizational Management
Pfeiffer University