Amy MacLeod
Viera,USA
Summary
Enthusiastic with solid grounding in fieldwork, ready to make impact. Possess key skills in troubleshooting, and technical diagnostics. Strong focus on team collaboration and achieving results. Reliable and adaptable with keen ability to work under changing conditions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Field Technician V
Spectrum
06.2021 - Current
- Maintain safety standards while performing challenging tasks in the field.
- Perform diagnostic tests to analyze system performance issues and identify solutions.
- Adapt to various work environments.
- Build trust with customers while educating about newly installed equipment.
- Collaborate with other field technicians to resolve complex technical issues.
- Deliver high-quality work by diligently following standard operating procedures.
Assistant General Manager
Days Inn by Wyndham
02.2014 - 05.2021
- Manage day-to-day operations, ensuring high levels of customer service and satisfaction.
- Resolve customer complaints in a timely manner with an emphasis on maintaining positive relationships.
- Acknowledge outstanding staff performance to boost company morale and productivity.
- Recruited and hired associates to meet business needs and requirements.
- Actively participate in meetings with senior management teams; offered constructive ideas for process improvements.
- Establish and maintain relationships with vendors.
Sales Lead Keyholder
LOFT
01.2012 - 01.2014
- Monitor cash registers during peak hours of operation to ensure accuracy of transactions.
- Assist in recruiting, interviewing, hiring, onboarding, scheduling, and evaluating new personnel.
- Create weekly reports on sales performance, store traffic, and other key metrics.
- Initiate promotional activities such as special discounts or contests to attract more customers.
- Train staff members on product knowledge and provided feedback on their performance.
Flight Attendant
Southwest Airlines
10.1998 - 12.2011
- Trained in emergency evacuation procedures, CPR, and First Aid.
- Utilize problem solving skills when handling difficult customers or resolving conflicts between passengers.
- Maintain composure in high-pressure situations while dealing with passenger complaints or medical emergencies.
Skills
- Analytical problem-solving
- Thorough quality assurance
- Collaborative teamwork
- Dependable performance
- Consistent professional conduct
- Quality improvement initiatives
- Workplace safety
Accomplishments
LEAD Program 2024 Graduate
Certification
- Completion of Apprenticeship for Telecommunications Technician
- NCTI Coursework Completion through FT IV
Timeline
Field Technician V
Spectrum
06.2021 - Current
Assistant General Manager
Days Inn by Wyndham
02.2014 - 05.2021
Sales Lead Keyholder
LOFT
01.2012 - 01.2014
Flight Attendant
Southwest Airlines
10.1998 - 12.2011