Strong communication and leadership abilities to ensure exceptional service. Detail-oriented and enthusiastic, I thrive in fast-paced environments, consistently delivering results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Amy Madden
Fountain Hills
Summary
Overview
30
years of professional experience
1
Certificate
Work History
Realty One Group
Real Estate Agent
07.2023 - Current
Job overview
- Trained in conducting residential real estate market analysis to determine property values, resulting in accurate pricing recommendations for sellers
- Strong communication and interpersonal skills, building rapport with clients to ensure a positive and successful real estate experience
- Successfully closed 8 real estate transactions in the past 6 months as co-listing agent
- Successfully facilitated the buying and selling of residential properties, ensuring smooth and efficient transactions for all parties involved
- Kept up-to-date with market trends and property values to provide accurate and valuable advice to clients
- Assisted as co-listing agent a portfolio of residential properties, guiding clients through the home selling process with a focus on customer satisfaction
Saddle Bronc Grill
Assistant Manager/Bartender/Server
02.2022 - 05.2025
Job overview
- Managed a team of servers and bartenders, providing leadership and guidance to ensure excellent customer service and efficient operations
- Handled cash transactions and balanced cash registers at the end of each shift with 100% accuracy
- Collaborated with the kitchen staff to ensure timely delivery of food orders and maintain overall customer satisfaction
- Conducted regular table checks and interacted with guests to ensure satisfaction and cultivate repeat business
- Trained and supervised a team of servers and bartenders to ensure exceptional service standards were met consistently
- Handled customer concerns and complaints in a professional and timely manner to ensure satisfaction and retention
- Collaborated with management team to create and execute promotions and events to drive business and increase revenue
- Excelled in multitasking by seamlessly transitioning between roles as Bartender and Server in a fast-paced environment
- Consistently provided exceptional customer service by anticipating needs, offering recommendations, and resolving issues in a timely manner
CDC Golf, LLC (Murphy Creek Tavern)
General Manager
03.2011 - 01.2021
Job overview
- Oversaw all aspects of day-to-day operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Led a team of department managers to ensure alignment with company goals and objectives
- Managed inventory, sales goals, and budget allocation to maintain cost-effective operations
- Established and maintained strong relationships with vendors and suppliers to drive business success.
- Performed bi-weekly payroll and accounts receivable duties
- Led a team of 20+ employees, overseeing all aspects of daily operations, including staffing, training, and performance management
- Tracked weekly and monthly sales to generate reports for business planning and development
- Built and maintained loyal employee relationships to ensure seasonal staff return
- Built and maintained loyal, long-term customer relationships
- Delivered exceptional client experiences through hands on leadership of associates and managers
Vista Peak Prep
Head and Assistant High School Golf
08.2012 - 05.2020
Job overview
- Developed and implemented strategic training programs to enhance individual player skills and overall team performance
- Led team to multiple conference championships and state tournament appearances
- Organized and coordinated team practices, matches, and travel arrangements
- Provided mentorship and guidance to student-athletes on and off the golf course
- Collaborated with parents, school administration, and athletic department to ensure a positive and successful golf program for female athletes
- Led and managed a team of female golf players, overseeing all aspects of coaching and training
- Developed and implemented tailored practice plans to improve players' skills and performance on the course
- Organized and coordinated competitive schedules, tournaments, and team events
- Provided individualized feedback and mentorship to players to enhance their golfing abilities and confidence
- Fostered a positive and supportive team culture, emphasizing sportsmanship, teamwork, and personal growth for all players
Hertneky Vision Source
Receptionist/Office Manager
06.1998 - 02.2011
Job overview
- Managed front desk operations including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
- Coordinated scheduling and appointments for and meetings
- Oversaw office supplies inventory and placed orders as needed to ensure smooth operations
- Provided administrative support such as drafting correspondence, organizing files, and processing incoming/outgoing mail
- Assisted with human resources tasks including onboarding new employees, maintaining personnel records, and coordinating employee events
- Acted as a liaison between employees and management, addressing concerns and inquiries to facilitate effective communication and maintain a positive work environment
- Handled office correspondence, including sorting and distributing mail, as well as drafting and editing memos and letters
- Assisted with administrative tasks such as data entry, filing, and assisting with various projects as assigned by the doctor
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Handled daily banking and deposits
- Performed various optician duties for smooth customer experience
Fort Collins Salad Company
Assistant Manager and Bartender
09.1995 - 06.1998
Job overview
- Supported the daily operations of the store by handling inventory management, employee scheduling, and customer service
- Trained and motivated team members to achieve sales targets and provide exceptional service to customers
- Assisted in developing marketing strategies to drive store traffic and increase sales
- Conducted performance evaluations and provided constructive feedback to staff members to improve overall team performance
- Collaborated with the store manager to implement company policies and procedures to ensure compliance and operational efficiency
- Delegated daily tasks tp team members to optimize group productivity
- Assisted in implementing training programs for new employees
- Performed daily and weekly banking and deposits
Education
Arizona School of Real Estate and BusinessArizona
Arizona Real Estate License
06-2023
University Overview
Colorado State UniversityFort Collins, CO
Studied from Business/English
05-1994
University Overview
Skills
- Detail Oriented
- Communication Skills
- Leadership
- Team Building
- Management
- Energy and Enthusiasm
Certification
Arizona Real Estate License Arizona School of Real Estate and Business June 2023
Timeline
Real Estate Agent
Realty One Group
07.2023 - Current
Assistant Manager/Bartender/Server
Saddle Bronc Grill
02.2022 - 05.2025
Head and Assistant High School Golf
Vista Peak Prep
08.2012 - 05.2020
General Manager
CDC Golf, LLC (Murphy Creek Tavern)
03.2011 - 01.2021
Receptionist/Office Manager
Hertneky Vision Source
06.1998 - 02.2011
Assistant Manager and Bartender
Fort Collins Salad Company
09.1995 - 06.1998
Arizona School of Real Estate and Business
Arizona Real Estate License
Colorado State University
Studied from Business/English
Similar Profiles
Dina GuerraDina Guerra
Realtor at Realty One GroupRealtor at Realty One Group
Laine PerezLaine Perez
Realtor at Realty One GroupRealtor at Realty One Group
Veon HughesVeon Hughes
Real Estate Agent at Realty One GroupReal Estate Agent at Realty One Group
Sophia KruegerSophia Krueger
Host/Busser at El Encanto de la Fuente RestaurantHost/Busser at El Encanto de la Fuente Restaurant
David LindstromDavid Lindstrom
Partner, Technology Innovaion and SEI Lab at Stealthy Leopard DOD GroupPartner, Technology Innovaion and SEI Lab at Stealthy Leopard DOD Group