Hi, I’m
Amy Madsen
Leadership, Sales, Operations Professional
Kamas,UT
Summary
Magnifier of people, processes and revenue. Dynamic ability to lead and scale growth whilst bringing enjoyment and fun! Excellent communicator and high performer.
Overview
22
years of professional experience
4
years of post-secondary education
Work History
97th FloorLehi, UT
VP of Sales & Customer Experience
01.2016 - Current
Job overview
- Created a training process, materials, & value props, resulting in 40% closing ratio for entire sales team
- Built, hired & trained sales team from scratch
- Created tracking systems for metrics & analyzed company & sales data for team performance for goal development
- Retention of first SOW to second SOW averaged 90%
- Built partnership program, generating 30% of MoM revenue
- Achieved sales goals & service targets by cultivating & securing new customer relationships.
- Directed cross department initiatives to create efficient processes & aid in revenue gains & enhanced workplace culture
- Ideated & lead special project teams for creative campaigns and for creation of internal procedures and policies
- Enterprise focused closer to Top Fortune 100 companies or C-suite focused for SMB
- Created & lead women’s ERG within to enhance culture, facilitate mentorship, create company policies. Aided in >50% female employee workforce & equitable pay
- Negotiated contracts & protected value
- Increased company ARR by 500%
- Increased company MRR by 82% first year, more than doubled new revenue
- Personally maintained >50% closing ratio by qualifying and skill up-leveling
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Increased revenue by implementing effective sales strategies in sales cycle process from new leads through close
- Achieved sales goals & service targets by cultivating & existing customer relationships to cross-sell & harvest referrals
Griffin Hill & AssociatesProvo, UT
Sales & Executive Leadership Coach
03.2013 - 05.2016
Job overview
- Trained executive & management teams on culture, growth strategies, leadership development & performance
- Coached & trained sales teams on increasing proficiency and productivity in sales, resulting in average of 80% increases across all clients
- Established rapport & trust efficiently to effectively work with clients
- Built largest book of client business & drove highest client retention rate, ~60%
- Achieved 130%+ performance sales goals with each coaching client
- Prepared, planned, and executed & customized sales training with each client
- Exceeded revenue goal by 60%
- Maintained highest new revenue from new client business-
- Generated new sales leads to achieve and exceed monthly sales goals
- Met existing customers to review current services and expand sales opportunities
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Department Of DefenseSalt Lake City, UT
Operations Director & Human Intelligence Collector
01.2001 - 01.2008
Job overview
- Elicited & collected classified information from sources to aid in US defense measures
- Mastered excellent communication and interpersonal skills to gain trust
- Elicited & collected classified information from sources to aid in US defense measures
- Collected, analyzed & reported on information that lead to capture of millions of dollars worth of sanctioned assets & arrests of high value target/threat individuals
- Evaluated trends in data to determine goals & mission planning
- Prepared classified missions for analysts & translators, conducted necessary communication & liaison with government clientele
- Increased workflow & turnaround time of mission completion by 20%
- Planned, coordinated, conducted & recorded training for150 personnel to increase individual proficiency & effectiveness
- Created & supervised operational processes & procedures for all personnel effectiveness, including logistics & equipment
Education
University of UtahSalt Lake City
B.A. & Masters Degree (M Ed.) from Political Science & Education
08.2000
Skills
Negotiation/ Critical Thinking/ Leadership/ Communication
Business networking/ Staff management/ Data Analysis
Sales strategy/ Goals & Performance/ Sales expertise
Trainer/ Operations/ Protect Value/ Training development
Awards
- 2022 Top US 100 Tech Sales Leaders
- 2017 Utah Business Growth Team Award
- Top Graduate Human Intelligence Collection Course, Department of Defense
Timeline
VP of Sales & Customer Experience
97th Floor
01.2016 - Current
Sales & Executive Leadership Coach
Griffin Hill & Associates
03.2013 - 05.2016
Operations Director & Human Intelligence Collector
Department Of Defense
01.2001 - 01.2008
University of Utah
B.A. & Masters Degree (M Ed.) from Political Science & Education
08.2000