Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amy Magana

Apple Valley,CA

Summary

Driven professional with a proven track record in customer service and cash handling accuracy, honed across roles at AAA Auto Club and other notable organizations. Excelled in enhancing member satisfaction through expert DMV services and notary transactions. Demonstrates excellent communication and empathy, ensuring high-quality customer interactions. Achieved significant improvements in operational efficiency and customer loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Service Specialist

AAA Auto Club
06.2021 - Current
  • Provide DMV registration services to members. Maintain current knowledge of DMV regulations. Complete all transactions according to DMV and Club policy and procedures.
  • Must accurately and independently perform a variety of DMV functions. Requires advanced knowledge of DMV regulations as well as club member relations policy to independently resolve complex issues.
  • Support the Branch at reception with member check in. Identify cross-sell opportunities based on members’ product needs and service.
  • Process Notary transactions for members according to National Notary Association and Club procedures.
  • Must accurately identify if proper documentation is provided by member to ensure that all policies and procedures are followed for proper notarization
  • Perform administrative functions for the branch, including but not limited to: Balance cash drawers, post ledgers, assist in resolving overages/shortages, file receipts, submit documents when necessary, make deposits, retain documents for auditing in the manner required, and process FIRM.

Office Assistant

County of San Bernardino
03.2019 - 10.2020
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Cashier

WaBa Grill
10.2016 - 10.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Silverado High School
Victorville, CA
05.2014

Skills

  • Good communication skills
  • Excellent written and oral communication
  • Reliability and punctuality
  • Empathy and patience
  • Goal-oriented mindset
  • Cash Handling Accuracy
  • Cross-Selling Products
  • Customer Service
  • Opening and closing duties
  • Skill Development

Certification

Notary Public

Languages

Spanish
Native or Bilingual

Timeline

Retail Service Specialist

AAA Auto Club
06.2021 - Current

Office Assistant

County of San Bernardino
03.2019 - 10.2020

Cashier

WaBa Grill
10.2016 - 10.2018

High School Diploma -

Silverado High School

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Amy Magana