Amy Maitland
Adairsville,GA
Summary
Dynamic leader with a proven track record, adept in enhancing customer engagement and driving sales through strategic leadership and effective problem-solving. Excelled in staff training and development, boosting team performance and achieving significant improvements in customer satisfaction. Skilled in adapting to change, ensuring operational excellence across all levels.
Overview
18
18
years of professional experience
Work History
Group Sales Manager
Bass Pro Shops
09.2015 - Current
- Supervise two or more of the departments within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities.
- Performs duties within scope of general company policies, procedures, and objectives.
- Analyzes problems and performs needs assessments.
- Uses judgment in adapting broad guidelines to achieve desired result.
- Regular exercise of independent judgment within accepted practices.
- Makes recommendations that affect policies, procedures, and practices.
- Delivered detailed monthly reports on team performance, highlighting areas for improvement while celebrating successes collectively.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sales Manager
Baby's Dream Furniture
12.2013 - 06.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Analyzing national and regional sales.
- Ascertain retail potentials, suggest merchandising, floor placement and design.
Operations Manager
Ashley Furniture Homestore, Turners Furniture
10.2006 - 12.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Education
High School Diploma -
Seminole Independent Home School
Bradenton, FL04.1994
Skills
- Customer Engagement
- Leadership Development
- Sales Presentations
- Brand Awareness
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Adaptability and Flexibility
- Staff Training and Development
- Task Prioritization
- Interpersonal Skills
Timeline
Group Sales Manager
Bass Pro Shops
09.2015 - Current
Sales Manager
Baby's Dream Furniture
12.2013 - 06.2015
Operations Manager
Ashley Furniture Homestore, Turners Furniture
10.2006 - 12.2013
High School Diploma -
Seminole Independent Home School