Amy Major
Romulus,MI
Summary
Accomplished Cleaner and Head Kennel Technician at Major Cleaning and Holliday Pet Resort and Day Care. Excelled in chemical handling and customer service, enhancing operational efficiency and client satisfaction. Implemented a comprehensive cleaning plan and enrichment strategies, significantly improving workplace safety and animal well-being.
Overview
13
13
years of professional experience
Work History
Cleaner
Major Cleaning
11.2022 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Developed and implemented comprehensive cleaning plan for entire building.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Head Kennel Technician
Holliday Pet Resort and Day Care
03.2011 - 08.2014
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Monitored animals for behavioral problems and signs of health issues.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
Education
Redford Union High School
Redford, MI2004
Skills
- Chemical Handling
- Quality Assurance
- Laundry
- Waste Management
- Housekeeping
- Complex Problem-Solving
- Customer Service
- Professional Appearance
- Crew Management
- Supply Inventory Management
Timeline
Cleaner
Major Cleaning
11.2022 - Current
Head Kennel Technician
Holliday Pet Resort and Day Care
03.2011 - 08.2014
Redford Union High School
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