Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Amy Malone

Lincoln,NE

Summary

Office Administrator at BMG Certified Public Accountants with strong expertise in account reconciliation and customer service. Demonstrated success in enhancing operational efficiency and streamlining processes. Proficient in Microsoft Office applications and skilled in fostering team collaboration to ensure compliance and improve clinical workflows.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Office Administrator

BMG Certified Public Accountants
Lincoln, NE
10.2020 - Current
  • Provide exceptional customer service to our tax and accounting clientele.
  • Maintain day-to-day operations of a busy accounting firm.
  • Reviewing and reconciling accounts.
  • Processing payments and maintaining records of invoices and receipts.
  • Maintaining multiple calendars and setting appointments.
  • Filing various documents and maintaining databases.
  • Updating spreadsheets and other data entry tasks.

EDI and Enrollment Specialist

MacPractice EHR
Lincoln, NE
10.2014 - 10.2020
  • Continually work to ensure end users can effectively use the technology provided to them via end user guides, direct communication and virtual training sessions.
  • Collaborate with other EDI team members to speed ticket resolution.
  • Support day-to-day operations of EDI, including identifying any technical problems with sending/receiving eClaims and reports.
  • Troubleshoot rejections/denials with front end users.
  • Process inbound Enrollment documentation: eClaims, ERAs, Eligibility Verification, ePrescribe, NEA Fast-Attach, individual payer enrollments.
  • Meet accuracy and timeliness requirements for processing enrollment transactions.
  • Use email and documentation management systems and workflow for monitoring enrollment statuses.
  • Provide VOIP phone support.
  • Maintain tracking spreadsheets.

Implementation Support Specialist

Practice Director EHR
Lincoln, NE
07.2012 - 10.2014
  • Provide exceptional support to end-users.
  • Respond to email and telephone support requests.
  • Remotely connect to users' computers, determine minimal use-case to recreate issue, solve issues if possible or provide concise details to development for further analysis and resolution.
  • Use deductive problem solving skills to investigate and solve a broad range of puzzles each day.
  • Improve products and processes.
  • Analyze each support request for root cause, determine if the issue could be prevented by changes in the software or business processes, and outline change recommendations.
  • Update and create online knowledge base articles to reduce support requests.
  • Capture details of each support request in the ticketing system.
  • Act as liaison between users and development.
  • Help test fixes provided by development and incorporate them into client sites.
  • Work closely with development to make the software more intuitive, easier to deploy and easier to support.
  • Help the software sales team.
  • Provide pre-sales technical support as needed.
  • Recognize end-users' need for additional products and service.
  • Provide Meaningful Use support to end users.
  • Assist with Meaningful Use audits.

Optician

Optical Gallery
Lincoln, NE
11.2010 - 07.2012
  • Interpretation of prescriptions written by ophthalmologists and optometrists.
  • Collection of eye measurements including corneal width and thickness.
  • Assisting clients in selecting eyeglass and lens treatments including tints and coatings.
  • Creating work orders for lab technicians to ensure delivery of the proper lenses.
  • Adjusting eyeglasses to ensure proper fit.
  • Repairing broken frames.
  • Educating clients on proper eyeglass and contact lens care.
  • Keeping track of orders, prescriptions, and inventory.

Optician

Signature Eyecare
Lincoln, NE
03.2010 - 10.2010
  • Interpretation of prescriptions written by ophthalmologists and optometrists.
  • Collection of eye measurements including corneal width and thickness.
  • Assisting clients in selecting eyeglass and lens treatments including tints and coatings.
  • Creating work orders for lab technicians to ensure delivery of the proper lenses.
  • Adjusting eyeglasses to ensure proper fit.
  • Repairing broken frames.
  • Educating clients on proper eyeglass and contact lens care.
  • Keeping track of orders, prescriptions, and inventory.

Ward Clerk and CNA

Lancaster Manor
Lincoln, NE
04.2002 - 03.2010
  • Helped patients by supporting personal hygiene and daily living needs.
  • Provided comfort, transportation, and vital sign monitoring.
  • Scheduled doctor appointments, answered phones and record management.

Education

Associates Degree of Applied Science - Massage Therapy

Myotherapy Institute School of Massage Therapy
Lincoln, NE
08.2003

High School Diploma -

Kearney High School
Kearney, NE
05.1998

Skills

  • Meaningful Use compliance
  • Customer service
  • Account reconciliation
  • Document management
  • Appointment scheduling
  • Office administration
  • Record and CRM management
  • Training material development
  • Verbal and written communication
  • Independent and team collaboration
  • Change management engagement
  • Clinical workflow proficiency
  • Microsoft Office applications
  • Mac OS functionality knowledge

References

Available upon request.

Certification

  • Notary of Public

Timeline

Office Administrator

BMG Certified Public Accountants
10.2020 - Current

EDI and Enrollment Specialist

MacPractice EHR
10.2014 - 10.2020

Implementation Support Specialist

Practice Director EHR
07.2012 - 10.2014

Optician

Optical Gallery
11.2010 - 07.2012

Optician

Signature Eyecare
03.2010 - 10.2010

Ward Clerk and CNA

Lancaster Manor
04.2002 - 03.2010

Associates Degree of Applied Science - Massage Therapy

Myotherapy Institute School of Massage Therapy

High School Diploma -

Kearney High School

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