AMY MANDRELL
Mount Olive,MS
Summary
Dual-certified Clinical Medical Assistant and Phlebotomy Technician seeking an entry-level position to apply strong clinical training, excellent patient-care skills, and a commitment to accuracy in both clinical and laboratory settings. Dedicated to providing compassionate care and supporting efficient healthcare operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Elite Diagnostics
Richland, MS
10.2024 - 02.2026
- - Assisted patients during diagnostic procedures and ensured comfort
- - Collected and documented vital signs and patient information
- - Prepared exam rooms and maintained clean clinical environments
- - Supported medical staff with patient flow and basic clinical tasks
- - Demonstrated strong communication and patient-care skills
Head Waitress, To-Go Order Specialist & Employee Trainer
Zips Cafe
Magee, MS
03.2020 - 08.2025
- - Trained new employees on customer service and workflow procedures
- - Managed high-volume to-go orders with accuracy and efficiency
- - Provided excellent customer service and resolved issues professionally
- - Maintained organized workstations and supported daily operations
- - Demonstrated leadership, multitasking, and reliability
Education
Clinical Medical Assistant Certificate Program -
Med Lab Training Center
Richland, MS01-2026
Phlebotomy Technician Certificate Program - undefined
Med Lab Training Center
Richland, MS01-2025
GED - undefined
Southwestern Illinois College
Illinois01-2010
Skills
- - Vital signs and patient intake
- - Injections and EKG administration
- - Venipuncture and capillary sticks
- - Specimen processing and order of draw
- - Sterile technique and infection control
- - EHR/EMR documentation
- - Appointment scheduling and chart preparation
- - Strong communication and patient-care skills
- - Excellent bedside manner
- - Organized and dependable
- - Quick learner
- - Leadership and training experience
Certification
- - Certified Clinical Medical Assistant (CCMA), NHA - 2026
- - Certified Phlebotomy Technician (CPT), NHA - 2025
- - CPR/BLS, American Heart Association - 2025
Relevant Training Experience
- Clinical & Laboratory Skills Practice
- Med Lab Training Center - 2025 to 2026
- - Performed venipuncture using butterfly and straight-needle techniques
- - Conducted EKGs and assisted with mock clinical procedures
- - Completed patient intake, vital signs, and documentation
- - Followed OSHA, CLIA, and HIPAA guidelines
- - Practiced sterile technique and proper PPE usage
Timeline
Medical Assistant
Elite Diagnostics
10.2024 - 02.2026
Head Waitress, To-Go Order Specialist & Employee Trainer
Zips Cafe
03.2020 - 08.2025
Phlebotomy Technician Certificate Program - undefined
Med Lab Training Center
GED - undefined
Southwestern Illinois College
Clinical Medical Assistant Certificate Program -
Med Lab Training Center