Amy Manuel
WHITTIER,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Lender Placed Operations Specialist
Assurant
Work From Home, CA
07.2017 - Current
- Investigated any discrepancies between client's stated needs and actual coverage requirements.
- Processed payments for insurance premiums and maintained accurate records of all transactions.
- Participated in meetings with senior management to discuss current projects and develop action plans for implementation.
- Researched policy changes requested by clients and updated their accounts accordingly.
- Complied with insurance regulations dictated by local, state and federal agencies.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
Valuations Team Lead
Old Republic Default Management Services
Orange
11.2007 - 07.2017
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Education
Some College (No Degree) -
Fullerton College
Fullerton, CACertificate - Massage Therapy
Bryman College
Anaheim, CASkills
- Regulatory compliance understanding
- Account Management
- Customer Service
- Microsoft Office
- Data Entry
- Team Collaboration
- Time management abilities
- Task Prioritization
Certification
- California Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursWork from home optionCompany CultureStock Options / Equity / Profit SharingTimeline
Sr. Lender Placed Operations Specialist
Assurant
07.2017 - Current
Valuations Team Lead
Old Republic Default Management Services
11.2007 - 07.2017
Some College (No Degree) -
Fullerton College
Certificate - Massage Therapy
Bryman College