Amy Marcus
Royal Oak
Summary
Dynamic service professional adept at enhancing guest decision-making, transforming each visit into a memorable experience. Successfully trained bartenders and developed seasonal menus, contributing to increased guest retention and satisfaction. Passionate about culinary excellence and appreciation for high-quality cuisine.
Overview
26
26
years of professional experience
4
4
Certifications
Work History
Bar Manager
Smokehaus
Ferndale
07.2025 - 12.2025
- Supervised daily bar operations and staff activities during peak hours.
- Trained new bartenders on drink preparation and customer service standards.
- Managed inventory levels and ordered supplies to ensure stock availability.
- Developed seasonal cocktail menus to enhance customer experience and engagement.
- Ensured compliance with health and safety regulations in bar operations.
- Collaborated with kitchen staff to coordinate food and drink pairings effectively.
- Resolved customer complaints promptly to maintain a positive atmosphere.
Lead Bartender/Beer Manager
Ale Mary's Beer Hall
Royal Oak
01.2018 - 06.2025
- Developed seasonal cocktail menus to enhance customer experience and engagement.
- Managed inventory and ordered supplies to maintain bar operations efficiently.
- Trained new bartenders on drink preparation and customer service standards.
- Created a welcoming atmosphere by interacting with guests and addressing concerns.
- Ensured compliance with health and safety regulations during operations.
- Implemented cost control measures to optimize beverage pricing and profitability.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Stocked bar with beer, wine, liquor and related supplies.
- Met customer, business operations, and server needs with minimal errors or delays.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Reinvented classic cocktails to complement new menu options.
- Verified the age of customers purchasing alcoholic beverages.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Trained staff on beer knowledge and customer service best practices.
- Developed and implemented beer selection strategies to maximize customer satisfaction.
- Maintained an up-to-date list of available beers in order to inform customers about current selections.
Kitchen Manager/Assistant General Manager
B-Spot Burger Bar
Rochester Hills
07.2016 - 12.2017
- Managed daily kitchen operations for a high-volume burger restaurant.
- Developed and maintained inventory control procedures for ingredients and supplies.
- Ensured compliance with health regulations and food safety standards in the kitchen.
- Oversaw equipment maintenance and repairs to minimize downtime in the kitchen.
- Fostered a positive team environment through effective communication and support.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
Kitchen Manager
Applebee's Neighborhood Grill & Bar
Roseville
05.2014 - 07.2016
- Controlled inventory levels and ordered supplies as needed for daily operations.
- Ensured compliance with health regulations and maintained cleanliness in the kitchen.
- Monitored food quality and presentation to meet restaurant standards consistently.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
Beverage Manager
Applebee's Neighborhood Grill & Bar
Chesterfield
11.2013 - 05.2014
- Managed beverage inventory to maintain optimal stock levels and freshness.
- Trained staff on beverage preparation and service standards.
- Oversaw daily beverage operations to ensure compliance with health regulations.
- Implemented cost-control measures for beverage pricing and waste reduction.
- Conducted regular staff meetings to discuss product knowledge and promotions.
- Supervised bar staff including scheduling shifts, assigning tasks, providing guidance and monitoring performance.
- Maintained inventory of all wine, beer, spirits, and non-alcoholic beverages.
- Prepared weekly schedules for bartenders according to business needs while maintaining labor costs within budget guidelines.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Analyzed financial reports regularly to determine profitability of menu items.
- Monitored stock levels and placed orders when necessary to maintain adequate supplies.
Server/Bartender/Certified Corporate Trainer
TGI Friday's
Utica
05.2000 - 10.2013
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed food and beverage orders accurately and efficiently.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted guests with menu selections and answered questions about ingredients.
- Managed cash transactions and processed payments accurately at the register.
- Trained new servers on restaurant policies, procedures, and customer service standards.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
Some College (No Degree) - Political Science
Lansing Community College
Lansing, MISkills
- Cicerone Certified
- High-end spirits knowledge
- Beverage industry proficiency
- Guest decision making
- Create an experience for all guests
- Maintain standards of service
- Knowledge of spirits, wine, and beer
- Passion for beverage education
- Understanding of alcohol varieties
- Guest retention
Certification
TIPS Certified
Timeline
Bar Manager
Smokehaus
07.2025 - 12.2025
Lead Bartender/Beer Manager
Ale Mary's Beer Hall
01.2018 - 06.2025
Kitchen Manager/Assistant General Manager
B-Spot Burger Bar
07.2016 - 12.2017
Kitchen Manager
Applebee's Neighborhood Grill & Bar
05.2014 - 07.2016
Beverage Manager
Applebee's Neighborhood Grill & Bar
11.2013 - 05.2014
Server/Bartender/Certified Corporate Trainer
TGI Friday's
05.2000 - 10.2013
Some College (No Degree) - Political Science
Lansing Community College