Summary
Overview
Work History
Education
Skills
Timeline
Amy Marin

Amy Marin

Orlando,FL

Summary

Committed and hardworking Customer Service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Focused on meeting deadlines and exceeding expectations. Skillful using diplomatic and personable approach to resolve customer issues.Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

16
16
years of professional experience

Work History

IKEA Food Sales Specialist

IKEA US Retail, LLC
Orlando, Florida
04.2012 - Current
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Created and implemented sales strategies to successfully meet company targets.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Retail Sales Associate

Lucky Eyes. Dadeland Mall.
Miami, Florida
08.2004 - 09.2009
  • Greeted customers and helped with product questions, selections and purchases.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

Education

Associate of Science - Business Administration

IUTEMAR, Nueva Esparta, Venezuela.

Skills

  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Upselling Products and Services
  • Inventory Stocking
  • Skilled in Microsoft Office
  • Establishing and Maintaining Customer Relationships
  • Solving Customer Concerns

Timeline

IKEA Food Sales Specialist - IKEA US Retail, LLC
04.2012 - Current
Retail Sales Associate - Lucky Eyes. Dadeland Mall.
08.2004 - 09.2009
IUTEMAR - Associate of Science, Business Administration

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Amy Marin