Amy Marquez
Lampasas,TX
Summary
Personable Treatment Coordinator with strong background in dental health advocacy. Trained in closing treatment plans made by dentists and helping patients determine which treatments are best for individual dental needs. Excellent knowledge of basic and advanced dental terminology and comfortable presenting dental information to patients.
Overview
15
15
years of professional experience
Work History
Treatment Coordinator
Bright Smiles Family Dentistry
Marble Falls , TX
2024.04 - Current
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Tracked patient progress and updated records accordingly.
- Provided support to clinical staff with insurance verification and authorization processes.
- Conducted financial counseling sessions for new and existing patients.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Provided guidance to patients about their financial responsibility for services rendered.
- Conducted financial consultations with patient and set up payment plans.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Assisted dentist in helping patients determine optimal treatment options.
- Organized all treatment and placement activities
- Communicated with patients to ensure quality of care and develop care plans.
- Completed insurance verifications and claim forms for patient intake and processing.
- Collaborated with payers such as Medicare and Medicaid or private insurers regarding coverage criteria.
Treatment Coordinator
Killeen Dental Group
Killeen , TX
2023.09 - Current
- Created customized treatment plans for patients based on individual needs.
- Sent clinical request and missing information letters to obtain incomplete information.
- Administered standard contract benefits to process pending claims for dental benefits.
- Created and ran end of day reports
- Evaluated patient data and documented records of health condition, hospitalizations and lifestyle patterns.
- Created and updated patient charts
- Consulted with patient's about future treatment and treatment cost
- Insurance verification, pre-certification and pre-authorization.
- Executed account updates and noted account information in company data systems.
- Submitted claims to insurance companies.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Maintained accounting ledgers by verifying and posting account transactions.
- Managed all payments processing, invoicing and collections tasks.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Managed patient scheduling, appointment reminders, and follow-up calls.
Business Assistant
Benchmark Family Dental
Copperas Cove , TX
2022.08 - 2023.09
- Manage productivity with well-coordinated scheduling, task prioritization and scheduling.
- Create reports, spreadsheets and other documentation using Dentrix system.
- Verify, updated and entered patient information into system.
- Proficient in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Arrange documents for insurance claims.
- Schedule cleanings and dental appointments for patients using appointment software.
- Maintain master calendar and schedule new appointments based on provider availability.
- Take customer payments and billed insurance companies for remaining balance.
- Collect payments from patients and arrange payment schedules.
- Check patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepare new patient files and update existing records with new personal, insurance and medical information.
- Prepare reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Transmit medical records and other correspondence by mail, e-mail, or fax.
- Answer telephones and direct calls to appropriate medical or administrative staff.
- Complete relevant insurance and other claim forms.
Patient Service Representative
Carus Dental
Killeen , TX
2018.08 - 2020.01
- Answered patient questions and fielded complaints to resolve issues.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
- Ran credit card batches and balanced deposits on daily basis.
- Checked daily doctor schedules and verified insurance.
- Scheduled patient appointment and procedures.
- Educated patients and families on treatments, procedures, medications, continuing care and community resources.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Answered over 30 telephone calls per day to schedule appointments and answer patient questions.
Dental Assistant
Carus Dental
Killeen , TX
2009.08 - 2011.10
- Instructed patients on postoperative care to protect dental work and promote healing.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Prepared patients for dental procedures and treatment by greeting warmly, explaining procedure details, [presented treatment plans] and [post-op instructions].
- Took bite wing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Gathered medical information, dental health history and vitals from patients.
- Took patients' blood pressure, pulse and temperature to record in patients' charts.
- Laid out dental instruments and equipment before procedures.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Entered patient data into dental records system using Dentrix] and observed all confidentiality rules to maintain patient privacy.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleaning and procedures.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Supported dentist chair side with procedures including [fillings], [root canals] and [crowns and extractions ].
Education
High School Diploma -
Burnet High School
Burnet, TX2000
Dental Assistant
Dental Essentials School of Dental Assisting
Austin, Tx2007
Skills
- Open Dental
- Dentrix
- Denticon
- Teams
- Excel
- Microsoft
- Medical administration duties
- Medical terminology
- Customer service
- Verifying insurance
- Filing insurance claims
- Calling insurance companies
- Researching claims
- Screening for eligibility
- Collecting patients out of pocket portions
- Customer relations
- Inbound and Outbound Calling
- Problem-solving abilities
- Conflict mediation
- Strong written and verbal skills
- Professional demeanor
- Scheduling and confirming appointments
- Team Player
- Bookkeeping support
- Organization
- Google docs
- Account management
- Sales
Timeline
Treatment Coordinator
Bright Smiles Family Dentistry
2024.04 - Current
Treatment Coordinator
Killeen Dental Group
2023.09 - Current
Business Assistant
Benchmark Family Dental
2022.08 - 2023.09
Patient Service Representative
Carus Dental
2018.08 - 2020.01
Dental Assistant
Carus Dental
2009.08 - 2011.10
High School Diploma -
Burnet High School
Dental Assistant
Dental Essentials School of Dental Assisting
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