Amy Marrero
Houston,TX
Summary
Experienced Medical Assistant at Texas Digestive Disease Consultants. Excels in patient care and front desk operations. Proficient in phlebotomy and database management. Fosters strong relationships and efficiently resolves issues to ensure high patient satisfaction and streamlined operations. Fluent in Spanish, enhancing communication and service delivery in diverse environments.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator
Texas Digestive Disease Consultants
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used gGastro to maintain and update records of internal data.
- Assisted in training new staff members on front desk procedures and company policies.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Verified patient demographic information, copied documentation and directed to provided information.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Medical Assistant/Phlebotomist
ARCPOINT LABS OF HOUSTON NW
09.2022 - 02.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
- Administered injections, medications and treatments as directed by the physician
- Provided assistance to medical staff in performing minor surgical procedures
- Prepared laboratory specimens for analysis and organized lab results for review by the physician
- Performed vital signs, such as blood pressure and temperature, on patients
- Assisted physicians with patient exams and treatments
- Collected specimens for laboratory testing
- Conducted routine screening tests including vision acuity, hearing tests, etc
- Answered telephones and responded to inquiries from patients regarding their healthcare needs
- Ensured all paperwork was completed accurately prior to submitting it for processing
- Collected urine samples from individuals for drug testing purposes
- Reviewed test results to ensure accuracy of data
- Maintained records of all laboratory tests conducted
- Ensured compliance with applicable federal, state, and local laws regarding drug testing
- Prepared specimen samples for laboratory analysis according to established guidelines and protocols
- Calibrated equipment used in performing tests on a regular basis.
Medical Assistant/Phlebotomist Tech
Blue Diamonds Service Care- COVID-19 Collector
05.2022 - 10.2022
- Developed and implemented safety protocols for swabbing patients, including wearing PPE and maintaining social distance
- Conducted swab tests in accordance with CDC guidelines to ensure accuracy of results
- Assisted medical personnel in administering COVID-19 tests to patients as needed
- Provided patient education on the importance of following health protocols during the pandemic
- Prepared specimens for laboratory analysis by accurately labeling each sample according to protocol
- Maintained a clean and sterile environment while conducting swab testing procedures
- Monitored inventory levels of PPE and other supplies necessary for swabbing procedures
- Administered nasal or throat swabs as required per established protocols for each patient tested
- Collected specimens from high risk individuals for further laboratory analysis as directed by physicians
- Adhered to HIPAA regulations regarding confidential patient information when collecting specimens or discussing results with medical personnel
- Maintained an organized workspace throughout the day while carrying out swabbing duties
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
Medical Assistant
Pediatric Healthcare of Northwest Houston
02.2020 - 10.2020
- Efforts ensured compliance with HIPPA, CLIA and OSHA regulations Scheduled appointment, registered patients and distributed sample pharmaceuticals as prescribed Obtained client medical history, medication information, symptoms and allergies
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
- Administered injections, medications and treatments as directed by the physician
- Provided assistance to medical staff in performing minor surgical procedures
- Prepared laboratory specimens for analysis and organized lab results for review by the physician
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner
- Collected samples from patients for laboratory testing purposes
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients
- Registered new patients into practice management software program accurately entering demographic information
- Documented notes during patient visits
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Verified patient information prior to specimen collection.
Medical Assistant
Woodforest Pediatric Clinic
08.2019 - 02.2020
- Demonstrated proficiency in taking patient medical histories and vital signs Performed clerical duties, such such as word processing, data entry answering phones and filing Documenting patient's medical information, including medical history and health insurance information
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
- Administered injections, medications and treatments as directed by the physician
- Provided assistance to medical staff in performing minor surgical procedures
- Prepared laboratory specimens for analysis and organized lab results for review by the physician
- Performed venipuncture and other blood collection procedures according to established standards
- Assisted in the preparation of laboratory specimens for analysis and testing
- Educated patients on proper blood draw techniques
- Collected specimens from pediatric, adult, geriatric, and special needs patients
- Processed samples accurately and efficiently
- Followed all safety protocols when handling hazardous materials
- Documented patient information into electronic medical records system
- Provided excellent customer service while interacting with patients.
Shift Manager
McDonald's Restaurant
08.2017 - 08.2019
- Developed and maintained positive working relationships with staff, customers, and vendors
- Monitored store operations to ensure compliance with company policies and procedures
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed
- Investigated customer complaints regarding merchandise quality or availability promptly
- Provided coaching and guidance to team members when necessary to improve performance
- Resolved conflicts between staff members in a professional manner
- Managed daily cash intake by counting out registers and tabulating profits
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
National Certified Phlebotomy Technician -
Oquirrh Mountain Phlebotomy School
04.2022
Some College (No Degree) -
Lone Star College
Medical Assistant -
Pima Medical Institute
09.2019
High School Diploma -
Alien Taylor High School
08.2017
Skills
- Phlebotomy
- Data Entry
- Procedure Assistance
- Restocking Lab Supplies
- CPR
- Lab Equipment Calibration
- Venipuncture and Phlebotomy
- Understands Medical Procedures
- Preparing Specimens and Samples
- Specimens Collection and Processing
- Equipment Sterilization
- Vital Sign Monitors
- Electrocardiography (EKG)
- Problem-solving skills
- Administrative skills
- Customer service management
- Cash handling
- Time management
- Data entry
- Scheduling appointments
- Mail handling
- Typing speed
- Documentation
- File management
- Records maintenance
- Multi-line phone systems
- Record preparation
- End-of-day reporting
- EMR systems proficiency
References
- Nora Reyes-McDonald's Store Manager
305-793-0348 - Monica Smith-Lead Phlebotomist at Arcpoint Labs
832-597-7920 - Emma Chung-Office Manager at TDDC
713-822-8656
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Coordinator
Texas Digestive Disease Consultants
03.2024 - Current
Medical Assistant/Phlebotomist
ARCPOINT LABS OF HOUSTON NW
09.2022 - 02.2024
Medical Assistant/Phlebotomist Tech
Blue Diamonds Service Care- COVID-19 Collector
05.2022 - 10.2022
Medical Assistant
Pediatric Healthcare of Northwest Houston
02.2020 - 10.2020
Medical Assistant
Woodforest Pediatric Clinic
08.2019 - 02.2020
Shift Manager
McDonald's Restaurant
08.2017 - 08.2019
Some College (No Degree) -
Lone Star College
Medical Assistant -
Pima Medical Institute
High School Diploma -
Alien Taylor High School
National Certified Phlebotomy Technician -
Oquirrh Mountain Phlebotomy School
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