Amy Marshall
Kennewick,WA
Summary
Reliable and upbeat Lighting Specialist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
21
21
years of professional experience
Work History
Regional Lighting Specialist
Platt Electric Supply
08.2016 - Current
- Maintained up-to-date knowledge of lighting product.
- Train branches on new LED product and lighting controls.
- Perform Light audits of facilities and fill out lighting tools to submit to utility companies.
- Keep up-to-date knowledge of all utility incentives available throughout the region.
- Maintain relationships with Manufacturers and Representatives.
- Set up sales calls and trainings with Salesman and Customers.
- Design Lighting layouts.
- Work with projects on quotes.
Manager
Platt Electric Supply
07.2010 - 08.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Assistant Manager
Platt Electric Supply
03.2008 - 07.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- PACE 16 Mentor
- PACE 7 Habits Mentor
- Base 3 Mentor
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Facilitate monthly safety meetings, and facility inspections.
- Responsible for all branch operations.
- Manage vendor returns defective or damaged product.
- Placing daily stock orders, adjusting order quantities to current demands.
- Developing a safe and productive warehouse team.
- Approving accounts payable invoices to ensure vendors are paid on time.
Administrative / Counter Sales
Platt Electric
11.2002 - 03.2008
- Answered telephone calls in 3 rings or less.
- Welcomed customers and offered immediate assistance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed vendor returns for damaged and defective items.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
Kamiakin High School
Kennewick, WA06.2000
Skills
- Item Ticketing and Pricing
- Exceeding Customer Expectations
- Lighting Technology
- Excellent Written and Verbal Communication
- Active Listening
- Merchandise Receiving and Handling
- Lighting Layout Planning
- Safety and Cleanliness Standards
- Strong Communication and Interpersonal Skills
- Returns and Exchanges
- Building Customer Loyalty
- Engaging with Diverse Customers
- Positive Customer Engagement
- Merchandise Recommendations
- Critical Thinking
- Special Orders
- Store Policies and Procedures
- Industrial Lighting
- Meeting Sales Goals
- Lighting Selection
- Merchandising and Display
Timeline
Regional Lighting Specialist
Platt Electric Supply
08.2016 - Current
Manager
Platt Electric Supply
07.2010 - 08.2016
Assistant Manager
Platt Electric Supply
03.2008 - 07.2010
Administrative / Counter Sales
Platt Electric
11.2002 - 03.2008
High School Diploma -
Kamiakin High School