AMY MARSHALL
Boise,ID
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant
Saint Alphonsus Medical Center
Boise, ID
02.2025 - Current
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
Certified Nursing Assistant
St Luke's Healthcare System
Boise, ID
08.2022 - Current
- Answer call lights promptly and responded to patient needs accordingly.
- Provide basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Observe and reported unusual symptoms and changes to charge nurse.
- Perform housekeeping duties such as changing linens and cleaning bathrooms when necessary.
ENVIRONMENTAL SERVICES LEAD
St. Luke's
Boise, ID
01.2022 - 08.2022
- Maintained cleanliness of patient care areas according to established guidelines, utilizing appropriate cleaning supplies and disinfectants.
STORE MANAGER
Lifetime Products
Boise, ID
07.2021 - 11.2021
- Ran all operational aspects of the retail location, including, scheduling, inventory control, ordering and stocking the sales floor
- Assisted customers with purchases and used a fork lift to load large items for customers.
STORE MANAGER
Sportsman's Warehouse
Nampa, ID
10.2019 - 07.2021
- Recruit, interview, hire and train employees, including seasonal/temporary staff during busy seasons
- Conduct frequent communication with District Manager and Corporate Office regarding store activity and needs
- Met regularly with department leaders to update policies and improve team performance
- Schedule employees and delegate assignments to meet coverage needs and maintain store standards
- Set clear performance expectations for employees and implement improvement plans to help each reach targets
- Teach employees how to connect with customers, build trust, and independently handle routine concerns
- Recognized for having highest increased EBITDA score among 90 other high-performing stores in 2018
- Quickly received advancing promotions based on customer service, work performance and team leadership skills
- Managed a team of 30-50 store associates and supervisors, providing leadership, training and multi-departmental support and problem solving as Store Manager
- Secured repeat clientele and increase foot traffic by offering unique, bi-monthly events to gain interest of outdoor enthusiasts and hobbyists of all ages and backgrounds
- Conducted daily communication with District Manager and Corporate Office on store activity and needs.
Store Manager
Sportsman's Warehouse
Vernal, UT
10.2016 - 05.2019
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared monthly reports on sales figures, expenses, profits.
OFFICE MANAGER
Sportsman's Warehouse
Nampa, ID
11.2015 - 10.2016
- Acted as point of contact for corporate HR, benefits and payroll department
- Managed employee files and assisted employees with general human resource needs, including leave requests, 401k compensation, workers compensation and extended family medical leave
- Onboarded, trained and managed front-end team of up to 10 associates and covered floor shifts as needed
- Developed personnel schedules to ensure adequate floor coverage during peak hours
- Conducted general bookkeeping and reported daily sales and activity statistics.
CLOTHING ASSOCIATE
Sportsman's Warehouse
Vernal, UT
09.2015 - 11.2015
PARTNER / OPERATOR
Core Evolution Fitness, Inc
Vernal, UT
03.2015 - 09.2015
- Managed all startup operations for a personal training studio offering group fitness and 1-on-1 sessions.
Education
BSN - Nursing
Eagle Gate College
Boise, ID08-2025
CNA Certificate - Nursing Assistant
CWI
Boise, ID08-2022
HIGH SCHOOL DIPLOMA -
UINTAH HIGH SCHOOL
05.1998
Skills
- Team Leadership
- Motivation & Conflict Resolution
- Retail Management
- Health & Wellness
- Patient-Focused Care
- Vital Signs Monitoring
- Pediatric Care
Timeline
Certified Nursing Assistant
Saint Alphonsus Medical Center
02.2025 - Current
Certified Nursing Assistant
St Luke's Healthcare System
08.2022 - Current
ENVIRONMENTAL SERVICES LEAD
St. Luke's
01.2022 - 08.2022
STORE MANAGER
Lifetime Products
07.2021 - 11.2021
STORE MANAGER
Sportsman's Warehouse
10.2019 - 07.2021
Store Manager
Sportsman's Warehouse
10.2016 - 05.2019
OFFICE MANAGER
Sportsman's Warehouse
11.2015 - 10.2016
CLOTHING ASSOCIATE
Sportsman's Warehouse
09.2015 - 11.2015
PARTNER / OPERATOR
Core Evolution Fitness, Inc
03.2015 - 09.2015
BSN - Nursing
Eagle Gate College
CNA Certificate - Nursing Assistant
CWI
HIGH SCHOOL DIPLOMA -
UINTAH HIGH SCHOOL
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