Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Marshall

Bryant Pond,ME

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

26
26
years of professional experience

Work History

Office Manager

Everett Propane
09.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Provided guidance on labor laws and regulations, mitigating legal risks for the organization.
  • Developed employee manual outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect from 31 employees,
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained payroll and benefits for employees , minimizing financial discrepancies through detailed program management.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Learning and Development Retail Business Partner

Norway Savings Bank
09.2011 - 09.2022
  • Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
  • Facilitated change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees.
  • Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
  • Facilitated GROW mentor program 9 years.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Development and supported the implementation of the Retail Learning Lab.
  • Fostered strong relationships with support departments and Retail Administration by addressing their needs promptly and providing specialized learning solutions.
  • Developed comprehensive employee training programs, improving overall staff competency in handling complex banking tasks.
  • Evaluated existing workflows to identify areas for improvement, resulting in increased process efficiency across multiple operational functions.
  • Improved bank operations efficiency by implementing streamlined processes and procedures.
  • Collaborated with various departments, fostering strong interdepartmental relationships for smoother operations.

AVP, Branch Manager

Norway Savings Bank
10.2003 - 09.2011
  • Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
  • Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
  • Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
  • Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Examined customer loan applications for loan approvals and denials.
  • Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
  • Maintained friendly and professional customer interactions.

Assistant Bank Manager

Norway Savings Bank
09.2001 - 10.2003
  • Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
  • Conducted regular audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
  • Collaborated with bank manager on scheduling, hiring decisions and overall branch compliance
  • Contributed to the achievement of financial targets by effectively managing budgets and controlling expenses within the branch.
  • Facilitated open communication channels between staff members and leadership, promoting transparency in decision-making processes.
  • Boosted employee morale through recognition initiatives, leading to increased productivity levels across the team.

Customer Relations Representative

Norway Savings Bank
09.1999 - 10.2003
  • Counted cash drawers and made bank deposits.
  • Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
  • Collaborated with management to establish branch goals, developing strategies to achieve them.
  • Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Streamlined teller operations for improved accuracy and efficiency in transaction processing.
  • Trained new employees in cash handling procedures, bank policies and promoted compliance with established standards.
  • Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.

Education

Associate of Applied Science - Business Administration And Management

Central Maine Community College
Auburn, ME
06-1999

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Management
  • Operational efficiency
  • Leadership training
  • Procedure optimization
  • Employee productivity
  • Team leadership

Timeline

Office Manager

Everett Propane
09.2022 - Current

Learning and Development Retail Business Partner

Norway Savings Bank
09.2011 - 09.2022

AVP, Branch Manager

Norway Savings Bank
10.2003 - 09.2011

Assistant Bank Manager

Norway Savings Bank
09.2001 - 10.2003

Customer Relations Representative

Norway Savings Bank
09.1999 - 10.2003

Associate of Applied Science - Business Administration And Management

Central Maine Community College

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Amy Marshall