Amy Marston
Chichester,NH
Summary
Committed professional well-versed in collecting and analyzing data to evaluate interventions and programs. Skilled in creating and maintaining accurate patient records and medical documentation. Creates positive, collaborative working environment with colleagues and other healthcare providers to support delivery of optimal patient care
Overview
24
24
years of professional experience
Work History
Clinical Leader of Care Management Department
Concord Hospital
12.2021 - Current
- Continue to provide coverage for patient care as well as department leadership
- Duties include hiring, scheduling, evaluations, staffing assignments, participating in hospital wide initiatives to improve processes and patient flow.
Served as a clinical resource to staff, patients and families.
Interim Inpatient Director of Care Management
Concord Hospital
06.2023 - 10.2023
- Along with fulfilling the Clinical Leader role, currently overseeing a department of 25+ direct reports, and assisting with system wide Care Management teams which includes two other in-organization hospital based teams
- Working on initiatives hospital wide to increase access and patient flow, remove discharge barriers and increase community relations and resources for patients
- Currently a system wide resource
- Involved in improvement in documentation and discharge teaching and process, Improved reporting through CarePort and Cerner, formulating a process for social and not medically necessary admits and billing for such.
- Incorporated evidence-based practices into daily operations, promoting a culture of continuous learning within the department.
Care Manager
Concord Hospital
11.2017 - 12.2021
- Worked as an integral part of the interdisciplinary team to provide goal driven care and prompt discharge planning to encompass all patient needs
- Provided valuable feedback to all care providers regarding discharge planning, needs and possible barriers
- Worked to problem solve those barriers and provide patients with a thorough discharge plan.
Lead Referral Specialist
Catholic Medical Center
02.2016 - 11.2017
- Assumed all leadership duties within the Rehabilitation Unit Admissions department
- Hiring/firing, educating and creating new marketing.
Interim Unit Director
Catholic Medical Center
06.2016 - 09.2016
- Completed duties of the Rehabilitation Unit while the hiring process was underway
- Maintained budgetary needs of the unit, hiring process, staff education, staffing needs and in house representation of the unit.
Referral Specialist
Catholic Medical Center
07.2008 - 02.2016
- Screened patients for admission to Rehabilitation Medicine Unit
- Traveled to hospitals to meet and screen patients, market to Case Management and Social Work
- Working knowledge of Medicare, Commercial Insurance, Medicaid products, maintained statics for the unit.
RN, Medical-Surgical Floor
Catholic Medical Center
10.1999 - 07.2008
- Worked on Rehabilitation Medicine Unit: staff nurse duties, part of several committees.
- Utilized critical thinking skills to prioritize nursing interventions based on acuity levels of patients within an assigned caseload.
Education
ASN -
New Hampshire Community Technical COLLEGE
BSN -
RIVIER UNIVERSITY
Skills
- Patient Interviews
- Treatment Planning
- Staff Evaluation
- Medical Documentation
- Patient Records Analysis
- Quality Improvement
- EMR / EHR
- Case Management
- Discharge Planning
- Compliance Monitoring
- Interpersonal Communication
Communication Skills
As a leader within the organization, proficiency in communication is key. To keep my team informed, to keep other leaders informed of our challenges and to be a strong voice as well as advocate for the team has been a very important part of my current role. As a Care Manager in an acute setting, I rely heavily on my communication skills with the interdisciplinary team as well as with patients and families. The patients’ needs must be addressed in a timely manner to expedite discharges. As a referral specialist, I have spent countless hours on the phone with multiple types of customers promoting the Rehab Unit. Also, I have given multiple in-services and spoke at marketing events.
Leadership Experience
I am currently in a formal leadership position. I am responsible for the day to day management of a 20+ care management department. In my previous role I was the direct supervisor to three admission liaisons. I have also been a Charge nurse while working as a staff nurse and was Interim Unit Director.
References
Will be provided upon request
Timeline
Interim Inpatient Director of Care Management
Concord Hospital
06.2023 - 10.2023
Clinical Leader of Care Management Department
Concord Hospital
12.2021 - Current
Care Manager
Concord Hospital
11.2017 - 12.2021
Interim Unit Director
Catholic Medical Center
06.2016 - 09.2016
Lead Referral Specialist
Catholic Medical Center
02.2016 - 11.2017
Referral Specialist
Catholic Medical Center
07.2008 - 02.2016
RN, Medical-Surgical Floor
Catholic Medical Center
10.1999 - 07.2008
ASN -
New Hampshire Community Technical COLLEGE
BSN -
RIVIER UNIVERSITY