Amy Martin
Land O' Lakes,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
Work History
General Manager
Peninsular Lumber
04.2011 - Current
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Developed and maintained relationships with customers and suppliers through account development.
Cashier
BP
01.2008 - 06.2011
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Addressed customer needs and made product recommendations to increase sales.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Upsold additional products and services to customers, increasing revenue.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
Childcare Provider
Childrens Nest
08.2006 - 07.2008
- Responded to inquiries from parents and guardians.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Monitored children's activities to verify safety and wellbeing.
- Worked with children to develop good cognitive, physical and language skills.
- Developed age-appropriate activities and crafts to engage children.
- Read stories, sang songs and facilitated creative play.
- Liaised with parents and guardians to discuss child progress.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Encouraged children's emotional and social development.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Documented children's growth and development.
- Encouraged children to develop healthy social and emotional skills.
- Provided emotional support and guidance to children during difficult times.
- Logged information regarding naps, feedings and any medications administered.
- Assisted in potty training and toilet hygiene.
- Developed lessons and activities to promote children's physical and emotional development.
- Assisted in potty training and other daily hygiene activities to support child development.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Implemented daily routines and activities to stimulate and engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Education
Pharmacy Tech -
Sanford Brown
Tampa, FL04.2011
Skills
- Process Redesign
- Safety Assurance
- Staff Development
- Verbal and Written Communication
- Sales Expertise
- Employee Scheduling
- Client Account Management
- Customer Experience
- Inventory Control
- Supervision and Training
- Administrative Skills
- Communication Skills
- Client Relations
Timeline
General Manager
Peninsular Lumber
04.2011 - Current
Cashier
BP
01.2008 - 06.2011
Childcare Provider
Childrens Nest
08.2006 - 07.2008
Pharmacy Tech -
Sanford Brown