Amy Martinez
Rancho Cucamonga,,CA
Summary
Dedicated professional with seven years of experience in Merchant Services Sales, Operations, Business Development, and Relationship Management. Proven track record of building strong client relationships, driving operational efficiency, and fostering business growth. Passionate about leveraging my skills and expertise to contribute to a progressive organization, where I can support innovation and deliver impactful results.
Overview
7
7
years of professional experience
Work History
Senior Relationship Manager
Quantum Electronic Payments
Anaheim, California
10.2024 - Current
- Managed and nurtured relationships with partners, equipping them with the tools and support needed to drive sales.
- Developed and delivered in-depth training sessions for partners, covering product offerings, pricing models, and best practices to enhance sales effectiveness.
- Provided ongoing coaching and mentorship to partners, guiding them in overcoming challenges, improving conversion rates, and maximizing commissions.
- Created incentive programs and performance-driven rewards to motivate and retain top-performing sales agents and partners.
- Collaborated closely with internal departments and acted as a liaison between partners, sales agents and internal teams, including underwriting, compliance, and operations, to streamline processes and resolve issues quickly.
- Managed a portfolio of high-value accounts, consistently achieving and exceeding sales targets and KPIs.
- Assisted partners with pricing analysis, proposals, and providing anticipated payouts for merchant accounts.
- Developed and hosted customized webinars for current and prospective partners, showcasing the full range of merchant services, products, and industry updates.
- Stayed up-to-date with industry regulations and trends to ensure partners and sales agents were well-informed ongoing regulatory changes.
- Reviewed deals to ensure they met the platform’s business category requirements, making sure all application details were complete and accurate.
- Worked closely with internal teams to improve approval rates.
- Demonstrated adaptability in responding to changes in partners needs or market conditions, adjusting strategies as needed for continued success.
Director of Business Development
Global Processing Systems
La Verne, California
02.2024 - 10.2024
- Cultivated and maintained strong relationships with Partners and Independent Sales Organizations (ISOs).
- Recruited, on-boarded, and trained Partners, ISOs, and Inside Sales Representatives, ensuring successful sales execution and product knowledge.
- Led contract negotiations and secured Schedule A agreements with new Partners and ISOs, establishing mutually beneficial partnerships.
- Organized and led webinars for Partners and ISOs to deliver updates on new product offerings, industry trends, and company developments, offering exclusive incentives to boost engagement and sales performance.
- Developed and implemented growth strategies by designing lead tracking systems and refining sales tactics to drive sustainable business growth.
- Created and designed marketing materials in alignment with brand guidelines, ensuring consistency and impact across all communication channels.
Director of Merchant Services Operations
Green.Money
Remote, California
01.2023 - 02.2024
- Managed and trained sales and operations teams to successfully execute sales initiatives and company goals.
- Continuously analyzed market trends and competitor strategies to identify opportunities for improving sales tactics.
- Led the end-to-end customer onboarding process, ensuring smooth transitions from initial contact to successful installation and activation.
- Improved internal communication by implementing standardized processes and creating detailed reporting systems.
- Collaborated with cross-functional teams to streamline workflows and improve communication across departments.
- Built and maintained strong relationships with key accounts, driving customer retention and repeat business.
- Created and analyzed sales reports to provide valuable insights, supporting the achievement of company objectives.
- Reviewed and compared platform features to strategically place merchant accounts where they would provide the most value to our merchants.
Director of Customer Support
Tangram Payments
Newport Beach, California
09.2020 - 08.2022
- Established and monitored customer support standards by implementing industry-recognized benchmarks to ensure consistent quality.
- Conducted audits of customer support processes and collaborated with leadership to standardize procedures across departments.
- Collaborated with internal teams to develop the organization’s mission and vision statements, aligning company goals and values.
- Assessed individual employee strengths and initiated a mentoring program to address areas of improvement and foster professional growth.
- Led the recruitment, hiring, and training of initial personnel.
- Analyzed market trends and recommended improvements to refine the company’s product offerings and address customer needs.
- Worked closely with management and internal departments to discuss strategy, resolve recurring issues, and enhance operational effectiveness.
- Introduced innovative programs to boost employee engagement, increase loyalty, and reduce turnover.
- Delegated tasks effectively to optimize workflow and improve daily productivity across teams.
Inside Sales & Retention Specialist
Global Processing Systems
La Verne, California
11.2018 - 09.2020
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and closing of customer deals.
- Applied mathematical skills to provide a pricing analysis, negotiate prices and set up contracts.
- Maintained up-to-date knowledge of available products to best serve customers needs and maximize sales potential.
- Negotiated with customers to renew contracts and retain business.
- Provided tailored responses that match the customer's expectations and demonstrated a sense of urgency for their requests.
- Created reports demonstrating detailed information related to the customer interaction, and outline of steps taken to arrive at a solution.
- Provide in-person visits to customer's businesses to demonstrate loyalty and sense of urgency in resolving customer complaints.
- Provided overflow support to Customer Support, Technical Support and Sales departments during busy business hours.
Education
Bachelors - Science, Cyber Security
Chaffey College
Rancho Cucamonga, CA06-2028
Skills
- Microsoft Office
- Public speaking
- Performance Evaluation
- Hiring and On-boarding
- Sales and Revenue Generation
- Process Improvements
- Marketing
- Relationship Management
- Account Management
- Negotiation
Accomplishments
Successfully retained Global Processing Systems merchant accounts totaling $8,047,296 in combined annual processing volume within a single year.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Relationship Manager
Quantum Electronic Payments
10.2024 - Current
Director of Business Development
Global Processing Systems
02.2024 - 10.2024
Director of Merchant Services Operations
Green.Money
01.2023 - 02.2024
Director of Customer Support
Tangram Payments
09.2020 - 08.2022
Inside Sales & Retention Specialist
Global Processing Systems
11.2018 - 09.2020
Bachelors - Science, Cyber Security
Chaffey College