Amy Mason
Maryland HEIGHTS,MO
Summary
Proven Front Office Manager at Axes Physical Therapy, adept in appointment scheduling and enhancing patient engagement, demonstrated through streamlined processes and increased efficiency. Skilled in verbal communication and record preparation, fostering team productivity and client satisfaction.
Overview
14
14
years of professional experience
Work History
Front Office
Physicians Pain Services
01.2024 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with onboarding new clients and securing paperwork completion.
- Collected payments, processed transactions and updated relevant records.
Front Office Manager
Axes Physical Therapy
08.2018 - 09.2019
- Managed files and records for clients and adhered to safety procedures
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments, and arranging files.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
Operator
The Orthopedic Center of St Louis
08.2010 - 07.2018
- Provided on-the-job training to newly hired workers and team members.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
No Degree - SOCIAL WORK
UNIVERSITY OF MO ST LOUIS
St Louis, MOSkills
- Telephone skills
- Appointment Scheduling
- Verbal and written communication
- Listening Skills
- Record preparation
- Punctual and Reliable
Timeline
Front Office
Physicians Pain Services
01.2024 - Current
Front Office Manager
Axes Physical Therapy
08.2018 - 09.2019
Operator
The Orthopedic Center of St Louis
08.2010 - 07.2018
No Degree - SOCIAL WORK
UNIVERSITY OF MO ST LOUIS
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