Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

AMY MASSEY

MIDLAND,TX

Summary

Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.

Overview

3
3
years of professional experience

Work History

Housekeeper

Racquet Club
Midland, Texas
03.2021 - 02.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Dusted picture frames and wall hangings with cloth.

Housekeeping Attendant

Molly Maids
Midland, Texas
10.2017 - 01.2018
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Responded to requests from patrons for linens and toiletries.
  • Kept building entryway glass clean and polished for professional presentation.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

Front Desk Receptionist

Microtel Inn & Suites By Wyndham
Monahans, Texas
10.2016 - 12.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Pumper

B&R Pumping
Mentone, Texas
09.2015 - 11.2016
  • Conducted daily inspections of surface equipment and pumps to identify and address seal leaks, improper priming and other minor operational inefficiencies.
  • Troubleshot and repaired day-to-day operational issues to keep productivity levels high and prevent safety hazards.
  • Surveilled leases on properties within assigned area to verify maximal production of wells and pumping equipment.
  • Reported actual or potential environmental incidents immediately to supervisors to assist in minimizing harmful outcomes and quickly restoring order.
  • Corrected unsafe conditions or practices immediately upon recognition to eliminate workplace accidents.
  • Inspected facilities routinely for operational safety and environmental compliance.
  • Reviewed repair procedures and methods during course of repairs to minimize safety hazards and negative environmental impact while restoring company equipment to working order.
  • Recommended changes to work flows or on-site procedures with eye towards increasing profitability of leases.

Education

High School Diploma -

Wink High School
Wink, TX
05.2016

Skills

  • Trash Collection and Disposal
  • Rug and Carpet Cleaning
  • Team Support and Collaboration
  • Cart Stocking and Organization
  • Greet Guests
  • Storage Area Management
  • Health and Safety Regulations
  • CDC Sanitation Guidelines
  • Floor Cleaning, Polishing and Waxing
  • Room and Public Space Cleaning

Additional Information

I'm eager to learn what ever task that is given. I entend to do an exceptional job above and beyond whats expected of me. I'm a perfectionist and will do whatever it takes to complete my tasks. I was taught what ever you do your very best give 100 percent.

Timeline

Housekeeper

Racquet Club
03.2021 - 02.2022

Housekeeping Attendant

Molly Maids
10.2017 - 01.2018

Front Desk Receptionist

Microtel Inn & Suites By Wyndham
10.2016 - 12.2016

Pumper

B&R Pumping
09.2015 - 11.2016

High School Diploma -

Wink High School

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AMY MASSEY