Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Timeline
Generic

AMY MASSON

Barton Upon Humber

Summary

Offering strong communication and problem-solving skills. Knowledgeable about customer support best practices and maintaining positive customer experience. Eager to learn and adapt quickly in fast-paced environments. Ready to use and develop interpersonal, organisational, and time-management skills in any role I undertake.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Customer service operator

Humber Bridge Board
Hull, East Yorkshire
08.2023 - Current
  • Offered assistance to clients, ensuring a positive experience every time.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Adhered to policies and procedures for continued company compliance.
  • Built customer rapport by providing friendly, genuine service.
  • Always remained professional dealing with customers with respect.
  • Worked as part of the events team
  • Secondment to customer service department twice showing adaptability and flexibility and commitment to organisation

Administrator

Click Digital Solutions
Hull, East Yorkshire
06.2019 - 09.2021
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
  • Organised physical files and digitised records to support ease of access and GDPR compliance
  • Processed accounts payable and accounts receivable transactions with strict attention to detail to reduce errors
  • Coordinated meetings and arranged conferences, clearly communicating relevant information to all attendees
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information
  • Liaised with customers to resolve enquiries, appointment requests and billing questions

Administrator

Mobius Media
Hull, East Yorkshire
05.2016 - 05.2019
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
  • Organised physical files and digitised records to support ease of access and GDPR compliance
  • Liaised with customers to resolve enquiries, appointment requests and billing questions
  • Coordinated meetings and arranged conferences, clearly communicating relevant information to all attendees
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information
  • Processed accounts payable and accounts receivable transactions with strict attention to detail to reduce errors

Sales Negotiator

Next Move
Hull, Kingston upon Hull
06.2011 - 06.2016
  • Received, recorded and presented offers to vendors, confirming all offers in writing for traceability
  • Coordinated property marketing assets such as printed brochures, online advertisements and listings and online updates, monitoring and updating to reflect accurate property information and status
  • Maintained regular contact with vendors, providing updates on sales chain developments to guarantee excellent relationships and generate repeat business opportunities
  • Liaised with vendors, buyers and applicants to obtain feedback on Sale processes, contributing to ongoing development and continuous improvement
  • Provided clear, accurate pricing information to customers regarding specific products
  • Supported office organisation through supply management, reception cover and customer communication, optimising efficiency

Customer Service Assistant

Next Retail
Hull, Kingston upon Hull
01.2009 - 06.2011
  • Answered customer telephone calls promptly and improved on-hold wait times
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints
  • Achieved high sales percentages with consultative, value-focused customer service approach
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending

Education

Diploma of Higher Education - Social Work

University of Lincoln
Hull
09.2003 - 06.2005

Certificate of Higher Education - Doula (Qualified)

The Goodwin Centre
Hull
01.2023 - 09.2023

A-Levels - Theatre Studies, PE, Religious Studies

Beverley High School
Beverley
06.2000 - 06.2002

Skills

  • Computer literacy
  • Employee management
  • Accounts Payable/Accounts Receivable
  • Business administration
  • Motivational leadership style
  • Complaint resolution
  • Reporting and documentation
  • Microsoft Office knowledge
  • Data input
  • Excellent communication skills
  • Relationship development skills

Certification

  • 2025 ASIST Suicide Prevention Training - Papyrus
  • 2025. Trauma Risk Management Practitioner - TRiM
  • 2012 Phlebotomy Certificate - Geospace Training


Affiliations

  • Cooking
  • Reading
  • Travelling
  • Walking around the UK
  • Spending time with my family

Timeline

Customer service operator

Humber Bridge Board
08.2023 - Current

Certificate of Higher Education - Doula (Qualified)

The Goodwin Centre
01.2023 - 09.2023

Administrator

Click Digital Solutions
06.2019 - 09.2021

Administrator

Mobius Media
05.2016 - 05.2019

Sales Negotiator

Next Move
06.2011 - 06.2016

Customer Service Assistant

Next Retail
01.2009 - 06.2011

Diploma of Higher Education - Social Work

University of Lincoln
09.2003 - 06.2005

A-Levels - Theatre Studies, PE, Religious Studies

Beverley High School
06.2000 - 06.2002

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AMY MASSON