Amy Matheis
Steamboat Springs,CO
Summary
As a Restaurant & Resort Management major at Colorado State University, I relocated from Rochester, NY to Colorado in 1994. Throughout my 36-year career in the service industry, I have gained experience in various roles including barista, bartender, busser, server, cashier, and management. I am always willing to help out, even taking on tasks like dishwashing when necessary. What I love about this line of work is the lively atmosphere, constant activity, and opportunity to meet new people. I thrive on hard work and take pride in providing excellent customer service. With qualities such as enthusiasm, energy, intelligence, self-motivation, pro-activeness, and dedication, I approach every job with a strong sense of commitment. My effective communication skills have been instrumental in improving customer satisfaction and resolving issues.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Delivery Driver
Door Dash
Denver, CO, Steamboat Springs, CO
12.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Agent
G2 Secure Company
Hayden, CO
10.2023 - 12.2023
- Company Overview: Hayden Airport
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Coordinated services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
Independent Contractor (Service Industry)
Qwick
Philadelphia, PA, Denver, CO
05.2023 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts.
Server, Food Runner
Mahogany Ridge
Steamboat Springs, CO
06.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Communicated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server, Food Runner, Utility
Carl's Tavern
Steamboat Springs, CO
12.2021 - 02.2022
- Collaborated with kitchen staff to relay special requests and dietary needs for customer satisfaction.
- Monitored dining room conditions to promptly address any issues or guest needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server, Host
Three Peaks Grill
Steamboat Springs, CO
06.2017 - 01.2021
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Inspected dishes and utensils for cleanliness.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Server, Expo
Rex' American Grill
Steamboat Springs, CO
12.2016 - 05.2017
- Delivered food and beverages to customers, ensuring orders were accurate and timely.
- Managed multiple tables effectively, providing attentive service to guests.
- Executed opening and closing duties to maintain a clean and ready dining environment.
- Bussed and reset tables to keep dining room and work areas clean.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server, Expo, Host, Bus, Bartender
Slopeside Grill
Steamboat Springs, CO
06.2013 - 01.2017
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers..
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Streamlined order-taking process to minimize wait times for diners.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day's events.
Server, Expo
Rio Grande Mexican Restaurant
Steamboat Springs, CO
06.2015 - 09.2015
- Delivered food and beverages to customers, ensuring orders were accurate and timely.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked guests' identification before serving alcoholic beverages.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported back of house operations by coordinating with kitchen staff on special requests.
Sales Associate (Jewelry/Apparel), Cashier
Wal-Mart
Steamboat Springs, CO
08.2012 - 05.2013
- Addressed customer inquiries and resolved issues for enhanced customer satisfaction.
- Collaborated with team members to maintain inventory accuracy and product availability.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Server, Bus
La Montana Southwestern Restaurant
Steamboat Springs, CO
06.2011 - 03.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server, Expo, Barista, Bus
Truffle Pig Restaurant
Steamboat Springs, CO
11.2010 - 05.2011
- Delivered excellent dining experiences by ensuring timely and accurate order delivery.
- Provided attentive customer service to enhance guest satisfaction.
- Set up dining areas to create welcoming environments for patrons.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Prepared specialty coffee drinks for walk-in customers and all other guests (as staff support).
Bartender, Manager, Server, Hostess
Mazzola's Italian Restaurant
Steamboat Springs, CO
08.2009 - 11.2010
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality..
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Manager, Server, Bartender, Host, Expo, Barista, Bus
Big House Burgers
Steamboat Springs, CO
06.2008 - 09.2010
- Established team priorities, maintained schedules and monitored performance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Streamlined order-taking process to minimize wait times for diners.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Trained new staff on menu knowledge, equipment maintenance, and service protocols, raising team's overall performance.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction and reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
Education
Some College (No Degree) - Restaurant & Resort Management, Art Education, Painting/Fine Arts
Colorado State University
Fort Collins, COSome College (No Degree) - Illustration
Rhode Island School of Design
Providence, RIHigh School Diploma -
Pittsford Mendon High School
Rochester, NY06.1991
Skills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Experience in casual, high volume, and fine dining establishments
- Attention to detail/quality control
- Sales techniques
- Food and beverage pairings
- Wine service
- Multitasking and organization
- Server training
- Buffet setup and takedown
Certification
TIPS certified
Food Safe Certification
Timeline
Delivery Driver
Door Dash
12.2024 - Current
Customer Service Agent
G2 Secure Company
10.2023 - 12.2023
Independent Contractor (Service Industry)
Qwick
05.2023 - Current
Server, Food Runner
Mahogany Ridge
06.2022 - 02.2023
Server, Food Runner, Utility
Carl's Tavern
12.2021 - 02.2022
Server, Host
Three Peaks Grill
06.2017 - 01.2021
Server, Expo
Rex' American Grill
12.2016 - 05.2017
Server, Expo
Rio Grande Mexican Restaurant
06.2015 - 09.2015
Server, Expo, Host, Bus, Bartender
Slopeside Grill
06.2013 - 01.2017
Sales Associate (Jewelry/Apparel), Cashier
Wal-Mart
08.2012 - 05.2013
Server, Bus
La Montana Southwestern Restaurant
06.2011 - 03.2012
Server, Expo, Barista, Bus
Truffle Pig Restaurant
11.2010 - 05.2011
Bartender, Manager, Server, Hostess
Mazzola's Italian Restaurant
08.2009 - 11.2010
Manager, Server, Bartender, Host, Expo, Barista, Bus
Big House Burgers
06.2008 - 09.2010
Some College (No Degree) - Restaurant & Resort Management, Art Education, Painting/Fine Arts
Colorado State University
Some College (No Degree) - Illustration
Rhode Island School of Design
High School Diploma -
Pittsford Mendon High School