Amy Matheis
Steamboat Springs,CO
Summary
As a Restaurant & Resort Management major at Colorado State University, I relocated from Rochester, NY to Colorado in 1994. Throughout my 36-year career in the service industry, I have gained experience in various roles including barista, bartender, busser, server, cashier, and management. I am always willing to help out, even taking on tasks like dishwashing when necessary. What I love about this line of work is the lively atmosphere, constant activity, and opportunity to meet new people. I thrive on hard work and take pride in providing excellent customer service. With qualities such as enthusiasm, energy, intelligence, self-motivation, pro-activeness, and dedication, I approach every job with a strong sense of commitment. My effective communication skills have been instrumental in improving customer satisfaction and resolving issues.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Delivery Driver
Door Dash
12.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Agent
G2 Secure Company
10.2023 - 12.2023
- Company Overview: Hayden Airport
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Coordinated services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
Independent Contractor (Service Industry)
Qwick
05.2023 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts.
Server, Food Runner
Mahogany Ridge
06.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Communicated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server, Food Runner, Utility
Carl's Tavern
12.2021 - 02.2022
- Collaborated with kitchen staff to relay special requests and dietary needs for customer satisfaction.
- Monitored dining room conditions to promptly address any issues or guest needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server, Host
Three Peaks Grill
06.2017 - 01.2021
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Inspected dishes and utensils for cleanliness.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Server, Expo
Rex' American Grill
12.2016 - 05.2017
- Delivered food and beverages to customers, ensuring orders were accurate and timely.
- Managed multiple tables effectively, providing attentive service to guests.
- Executed opening and closing duties to maintain a clean and ready dining environment.
- Bussed and reset tables to keep dining room and work areas clean.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server, Expo, Host, Bus, Bartender
Slopeside Grill
06.2013 - 01.2017
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers..
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Streamlined order-taking process to minimize wait times for diners.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day's events.
Server, Expo
Rio Grande Mexican Restaurant
06.2015 - 09.2015
- Delivered food and beverages to customers, ensuring orders were accurate and timely.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked guests' identification before serving alcoholic beverages.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported back of house operations by coordinating with kitchen staff on special requests.
Sales Associate (Jewelry/Apparel), Cashier
Wal-Mart
08.2012 - 05.2013
- Addressed customer inquiries and resolved issues for enhanced customer satisfaction.
- Collaborated with team members to maintain inventory accuracy and product availability.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Server, Bus
La Montana Southwestern Restaurant
06.2011 - 03.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server, Expo, Barista, Bus
Truffle Pig Restaurant
11.2010 - 05.2011
- Delivered excellent dining experiences by ensuring timely and accurate order delivery.
- Provided attentive customer service to enhance guest satisfaction.
- Set up dining areas to create welcoming environments for patrons.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Prepared specialty coffee drinks for walk-in customers and all other guests (as staff support).
Bartender, Manager, Server, Hostess
Mazzola's Italian Restaurant
08.2009 - 11.2010
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality..
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Manager, Server, Bartender, Host, Expo, Barista, Bus
Big House Burgers
06.2008 - 09.2010
- Established team priorities, maintained schedules and monitored performance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Streamlined order-taking process to minimize wait times for diners.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Trained new staff on menu knowledge, equipment maintenance, and service protocols, raising team's overall performance.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction and reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
Education
Some College (No Degree) - Restaurant & Resort Management, Art Education, Painting/Fine Arts
Colorado State University
Fort Collins, COSome College (No Degree) - Illustration
Rhode Island School of Design
Providence, RIHigh School Diploma -
Pittsford Mendon High School
Rochester, NY06.1991
Skills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Experience in casual, high volume, and fine dining establishments
- Attention to detail/quality control
- Sales techniques
- Food and beverage pairings
- Wine service
- Multitasking and organization
- Server training
- Buffet setup and takedown
Certification
TIPS certified
Food Safe Certification
Timeline
Delivery Driver
Door Dash
12.2024 - Current
Customer Service Agent
G2 Secure Company
10.2023 - 12.2023
Independent Contractor (Service Industry)
Qwick
05.2023 - Current
Server, Food Runner
Mahogany Ridge
06.2022 - 02.2023
Server, Food Runner, Utility
Carl's Tavern
12.2021 - 02.2022
Server, Host
Three Peaks Grill
06.2017 - 01.2021
Server, Expo
Rex' American Grill
12.2016 - 05.2017
Server, Expo
Rio Grande Mexican Restaurant
06.2015 - 09.2015
Server, Expo, Host, Bus, Bartender
Slopeside Grill
06.2013 - 01.2017
Sales Associate (Jewelry/Apparel), Cashier
Wal-Mart
08.2012 - 05.2013
Server, Bus
La Montana Southwestern Restaurant
06.2011 - 03.2012
Server, Expo, Barista, Bus
Truffle Pig Restaurant
11.2010 - 05.2011
Bartender, Manager, Server, Hostess
Mazzola's Italian Restaurant
08.2009 - 11.2010
Manager, Server, Bartender, Host, Expo, Barista, Bus
Big House Burgers
06.2008 - 09.2010
Some College (No Degree) - Restaurant & Resort Management, Art Education, Painting/Fine Arts
Colorado State University
Some College (No Degree) - Illustration
Rhode Island School of Design
High School Diploma -
Pittsford Mendon High School
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