Amy Mathias
Fostoria,OH
Summary
Proven team leader at multiple establishments including IHOP, Cracker Barrel, and McDonald's. Advanced at enhancing dining experiences through outstanding customer service and quality food preparation resulting in a significant boost in guest satisfaction. Proficient in POS operation and cash handling.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server Shift Lead/Cook
IHOP
North Baltimore, Ohio
01.2024 - 10.2024
- Trained new employees to perform duties.
- Greeted guests and provided menus.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to guests and confirmed complete orders.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Cleaned tables and chairs to prepare dining area for next customers.
- Ensured food was up to standards of the company and satisfied guests
- Followed servesafe and all health guidelines when preparing food
- Cleaned and stocked grill area and coolers to prepare for next shift, including closing duties
- Completed nightly drops into the safe, recorded the safe transaction, and signed other employees' paperwork.
- Helped resolve guest concerns when a manager was not available
Cracker Barrel
Backup Cook/Grill Cook/Shift Lead
Findlay, Ohio
05.2022 - 12.2023
- Prepared side dishes and bread to Cracker Barrel standards, following a recipe.
- Restock the area and clean for the next shift, including closing.
- Pulling frozen food from the freezer to the cooler for thawing.
- Following a 'build-to' chart to ensure that too much food is not being made.
- Consistently keeping up with the hot box and food on the line to ensure nothing runs out
- Restock and clean the grill area for the next shift, including closing.
- Grill and fry the product to ServSafe standards, and to fit the needs of guests.
- Assist in areas that are behind or need help due to demand, including cooking, serving, stocking, prepping, bussing, and dishes.
- Close all POS systems and cash out registers, tip out servers, and count safe at end of night
- Enter paperwork into computer and file in appropriate folders
- Assist in taking trash to correct receptacles
- Assure all employees leave the building safe, lock doors, and set alarm
Subway
Assistant Manager
Fostoria, Ohio
01.2022 - 03.2022
- Prepped food in proper cambros, making sure they are marked correctly.
- Pulling food from freezer to cooler to ensure proper thawing.
- Placing bread in proofer to rise for the next day
- Keeping all utensils and cambros clean throughout the shift
- Baking bread as needed
- Taking trash to dumpster
- Washing dishes and ensuring they are dry and put away for next shift
- Greeting guests as they walk in and building subs to their liking, accommodating the customers' requests if possible.
- Cashing customers out, taking coupons, bagging subs and thanking them
- Cleaning lobby, including wiping down tables, changing trash, mopping. cleaning pop nozzles and attending to the bathroom
- Restocking chips and cooler drinks to ensure the next shift is prepared
- Removing cambros from bane and placing them back in the cooler, unless otherwise expired then discard
- Cleaning and sanitizing bane for morning shift
- Shutting off equipment, wiping out bread box, and cleaning the front of the toaster
- Take money out of register and place in a safe
- Ensure all of the employees and guests have safely left the building to lock doors and set alarm
Department Manager
McDonald's
Fostoria, OH
04.2017 - 09.2021
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Monitored daily sales figures to track trends in customer buying behavior.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Developed and implemented strategic departmental plans to achieve company targets.
- Hang promotional banners, teach the crew how to properly make new promotional items, and hang up guides throughout the store.
- Conduct "people's week" once a quarter to boost morale and reward crew
- Complete daily, weekly, and monthly inventory on food and non-food items.
- File and log food truck, Co2, and oil invoices
- Order truck and monitor how much product is going out
- "Finding" missing product or investigating why a certain product is bring used quicker
- Scanning in and unloading truck twice a week, including organizing and using the FIFO method
- Conducting interviews and filing them in the appropriate files for the hiring manager
- Consistently communicating through email and following up
- Running smooth and effective shifts, meeting expected times, ensuring crew are in place and items are stocked for whole shift
- Listening and correcting customer issues, as well as logging them for future reference
- Calling guests back to "recover" after filing an online complaint
- Cleaning the entire store, including front and back of house, dish area, running trash and dining room
- Closing out all registers, counting drawers down, counting the safe, filling out deposit form and bagging to be picked up, closing POS and main computer
- Ensuring all employees safely leave the building and parking lot, ensuring lights are turned off, and doors are locked
Education
High School Diploma -
Arcadia High School
Arcadia, OH05-2012
Cosmetology License -
Millstream Cosmetology School
Findlay, OH04-2012
Skills
- Food inspection
- Customer service
- Table bussing
- Server training
- Positive guest interactions
- Point-of-sale system
- Guest relations management
- POS operation
- Cash handling
- Dish preparation
- Dining customer service
- Customer feedback management
- Guest engagement
- Suggestive selling
- Hospitality service expertise
- Communication
Certification
- Servsafe Certification: September 25, 2023-September 25, 2028
Timeline
Server Shift Lead/Cook
IHOP
01.2024 - 10.2024
Cracker Barrel
Backup Cook/Grill Cook/Shift Lead
05.2022 - 12.2023
Subway
Assistant Manager
01.2022 - 03.2022
Department Manager
McDonald's
04.2017 - 09.2021
High School Diploma -
Arcadia High School
Cosmetology License -
Millstream Cosmetology School