Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy May Lakey

Springfield

Summary

Dynamic technology expert with extensive experience at the State of Oregon DHS, adept at troubleshooting complex issues and enhancing cybersecurity measures. Proven ability to deliver exceptional customer-focused support while maintaining data privacy compliance. Recognized for innovative problem-solving and effective team collaboration, ensuring optimal outcomes in diverse environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Local Technology Expert

State of Oregon DHS - SSP
03.2023 - Current
  • Applied technical expertise and problem-solving abilities to support all technical requirements for the McKenzie Center Office in District 5.
  • Provided guidance for cybersecurity measures protecting sensitive data and information.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified the needs of employees promptly and efficiently.
  • Provided excellent service and attention to employees, whether face-to-face or through phone conversations.
  • Assisted with employee requests, and answered questions to improve satisfaction.

Technology Officer for the Equity and Inclusion Committee

State of Oregon DHS - SSP
03.2023 - Current
  • Utilize technical expertise and troubleshooting skills to address all technical requirements for Equity and Inclusion Committee in District 5.
  • Provided guidance for cybersecurity measures protecting sensitive data and information.
  • Analyzed user needs to recommend effective technological enhancements and solutions.
  • Resolved customer inquiries related to computer hardware and software usage.
  • Ensured compliance with relevant laws concerning data privacy protection regulations.
  • Provided technical support for software applications and hardware systems.

Human Service Case Manager – Family Coach

State of Oregon DHS - SSP
Eugene
08.2022 - Current
  • Conducts interviews with participants to determine family needs and eligibility.
  • Explores alternate resources and links clients to community services.
  • Completes program application for program benefits and, if eligible, issues appropriate support payments.
  • Engages clients in a family evaluation of strengths.
  • Jointly develop a case plan and identify the steps the family will take toward self-sufficiency.
  • Guides continue job search activities.
  • Assess initial applicants, their family situations, and ongoing participants to develop, coordinate, and arrange a variety of services to assist and guide families to become self-sufficient while helping them meet their basic needs.
  • Monitors progress, needs, and makes necessary modifications to the family's case plan.
  • Coordinates case management functions with other service providers.
  • Initiates and participates in case staffing, employment readiness, life skills training, and supported job search as needed.
  • Provided notary services as needed.
  • Coordinated services between clients and community resources for support.
  • Assessed client needs through interviews and home visits to develop case plans.
  • Conducted regular follow-ups to monitor client progress and service delivery.
  • Documented case notes and maintained accurate records in agency systems.
  • Educated clients about available programs and benefits within the state system.
  • Advocated for clients' rights and needs in various service settings and meetings.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Collaborated with other service providers to ensure continuity of care for clients.
  • Educated clients and their families about their rights and available community resources.
  • Managed caseloads effectively, ensuring timely documentation and reporting.

Office Specialist II

State of Oregon DHS - Child Welfare
Springfield
08.2021 - 08.2022
  • Responsible for validating and processing received invoices for service providers, and submitting invoices to OFS for payment in a timely manner.
  • Tracking all participants and maintaining a detailed participant list for service providers.
  • Opening new service requests, adding extensions to existing open services, and closing services based on requests or services ending.
  • Coordinating Safety and Wellbeing: Review staffing requests and schedules for the Resource Home/Providers in Lane County.
  • Review the staffing packet creation.
  • General office maintenance and support necessary to keep the office open and running effectively, escorting visitors, mail duties, safe access, phone coverage, and motor pool assistance.
  • Equity and Inclusion Branch Representative.
  • Provided notary services on an as-needed basis.

Lead Inclusion Preschool Teacher (3-5 years old)

Willamalane Parks and Recreation District
Springfield
08.2015 - 07.2021
  • Responsible for planning, scheduling, and submitting monthly budgets, curriculum, and program activities, including guest speakers, field trips, and arts and crafts projects.
  • Implemented activities to support children in developing positive social, emotional, physical, language, and cognitive development.
  • Ordered necessary supplies and food.
  • Actively collaborated as a team worker in planning and leading activities and in behavior management; acted as lead worker to program staff in assigning work and aiding as required.
  • Maintained appropriate records, prepared, and reviewed reports related to early childhood programs and activities.
  • Handled disciplinary problems with children using Positive Behavior Interventions and Supports (PBIS) strategies, which includes administering breaks and developing and/or monitoring developmentally appropriate behavior programs.
  • Administered First Aid and responded to emergencies as required.
  • Prepared a monthly newsletter and calendar and maintained informational bulletin boards.
  • Lead staff in utilizing developmentally appropriate practices for preschool-kindergarten age children.
  • Responded to a variety of questions, concerns, and/or complaints from parents; kept parents informed regarding their child's progress.
  • Collaborated with EC CARES to provide inclusion services and strategies for a variety of students with different needs and cultural backgrounds for my inclusion classroom.

Education

Bachelor’s Degree - Early Childhood Education and Child/Family Development Studies, Business Administration

Eastern Oregon University
Springfield, OR
03.2016

Focus - Childhood and Family Development Studies

Linn-Benton Community College
Albany, OR
06.2012

High School Diploma -

Seaside High School
Seaside, OR
06.2003

Skills

  • Comprehensive knowledge of computer systems
  • Troubleshooting and problem-solving expertise
  • Networking fundamentals
  • Cybersecurity practices: CISSP training
  • System maintenance and upgrades
  • Technical proficiency, including the full Microsoft Office suite
  • Data privacy compliance
  • Software and hardware support
  • Team collaboration
  • Clear technical communication
  • Patience and empathy
  • Dependable and self-motivated
  • Adaptable and committed to growth
  • Organized and efficient
  • Customer-focused support

Certification

  • Oregon State Notary
  • Early Literacy Endorsement

Timeline

Local Technology Expert

State of Oregon DHS - SSP
03.2023 - Current

Technology Officer for the Equity and Inclusion Committee

State of Oregon DHS - SSP
03.2023 - Current

Human Service Case Manager – Family Coach

State of Oregon DHS - SSP
08.2022 - Current

Office Specialist II

State of Oregon DHS - Child Welfare
08.2021 - 08.2022

Lead Inclusion Preschool Teacher (3-5 years old)

Willamalane Parks and Recreation District
08.2015 - 07.2021

Bachelor’s Degree - Early Childhood Education and Child/Family Development Studies, Business Administration

Eastern Oregon University

Focus - Childhood and Family Development Studies

Linn-Benton Community College

High School Diploma -

Seaside High School

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