Amy Maynard
Norwich,CT
Summary
Dynamic Social Work Case Manager and Certified Addiction Counselor with a proven track record at Hartford Healthcare and Southeastern Council on Alcoholism & Drug Dependence. Expert in motivational interviewing and client advocacy, I've enhanced client independence and safety through innovative care plans and effective crisis management. Skilled in fostering professional relationships and promoting recovery success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Social Work Case Manager
Hartford Healthcare The Ridge
09.2023 - Current
- Empowered clients to achieve greater independence by facilitating skill-building workshops covering topics such as budgeting, job searching, and conflict resolution.
- Mitigated crisis situations through active listening, de-escalation techniques, and timely intervention where needed.
- Bolstered client safety by swiftly identifying and addressing potential risks or instances of abuse or neglect.
- Streamlined case management processes by implementing efficient documentation practices and utilizing appropriate technology.
- Enhanced client well-being by conducting comprehensive assessments and developing tailored care plans.
- Complete FMLA, Short term disability and CT paid leave.
- Work with courts, DCF workers and lawyers with clients to satisfy conditions and build treatment plans.
Certified Addiction Counselor-Detox Unit
Hartford Healthcare Rushford
07.2021 - 09.2023
- Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
- Collaborated with physicians to determine effective combination of therapy and medical treatments for patients in recovery.
- Assessed and treated patients through all types of addictions, making referrals for comorbid conditions.
- Promoted self-care practices among clients, teaching them effective stress management techniques that contributed to lasting recovery success.
- Assisted clients in identifying triggers and developing personalized coping mechanisms, reducing the risk of relapse.
- Facilitated group therapy sessions, promoting open communication among participants and fostering a supportive environment.
- Developed customized aftercare plans for discharged clients, ensuring they had access to ongoing support services upon completion of formal treatment programs.
Certified Addiction Counselor-Detox Unit
Southeastern Council On Alcoholism & Drug Dependence
09.2019 - 07.2021
- Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
- Collaborated with physicians to determine effective combination of therapy and medical treatments for patients in recovery.
- Assessed and treated patients through all types of addictions, making referrals for comorbid conditions.
- Developed customized aftercare plans for discharged clients, ensuring they had access to ongoing support services upon completion of formal treatment programs.
- Promoted self-care practices among clients, teaching them effective stress management techniques that contributed to lasting recovery success.
- Developed patient care plans and documented progress toward goals.
- Assisted clients in identifying triggers and developing personalized coping mechanisms, reducing the risk of relapse.
- Facilitated group therapy sessions, promoting open communication among participants and fostering a supportive environment.
- Conducted thorough assessments to accurately diagnose individuals struggling with substance use disorders or co-occurring mental health conditions.
Altruism Halfway House for Woman Manager
Southeastern Council On Alcoholism & Drug Dependence
11.2016 - 09.2019
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked with a caseload of clients for 6 month periods.
- Facilitated individual session as well as group therapy.
- Complied with all DPH and DHMAS licensing requirements.
Education
Bachelor of Science - Psychology
Charter Oak State College
New Britain, CT06.2024
Associate of Science - DARC
Manchester Community College
Manchester, CT05.2021
High School Diploma -
Norwich Free Academy
Norwich, CT06.1988
Skills
- Behavioral Health Knowledge
- Electronic Health Records
- Patient Assessments
- Substance abuse awareness
- Client Advocacy
- Assessment skills
- Motivational Interviewing
- Multicultural Competence
- Multitasking Abilities
- Reliability
- Excellent Communication
- Active Listening
Certification
CT Certification Board-CAC & ICACD #6423
State of CT DPH-CADC #0745
Timeline
Social Work Case Manager
Hartford Healthcare The Ridge
09.2023 - Current
Certified Addiction Counselor-Detox Unit
Hartford Healthcare Rushford
07.2021 - 09.2023
Certified Addiction Counselor-Detox Unit
Southeastern Council On Alcoholism & Drug Dependence
09.2019 - 07.2021
Altruism Halfway House for Woman Manager
Southeastern Council On Alcoholism & Drug Dependence
11.2016 - 09.2019
Bachelor of Science - Psychology
Charter Oak State College
Associate of Science - DARC
Manchester Community College
High School Diploma -
Norwich Free Academy