Amy McCarley
Marlow,OK
Summary
Experienced Software Manager, proficient in managing Federal Funded operations with exceptional team supervision, project coordination, and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Knowledgeable about USDA FDPIR operations. Versed in the project, team, and inventory management. Streamlines workflow and optimizes processes for maximum productivity.
Overview
16
16
years of professional experience
Work History
WIC Team Leader
Chickasaw Nation
05.2008 - 11.2016
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
- Led team of 4 members while providing exceptional customer service.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Initiated timely response to emails, voicemails and written correspondence.
- Cross-trained and provided back up for customer service managers.
- Implemented new working processes which delivered continued improvements.
FDP Site Supervisor
Chickasaw Nation
11.2016 - Current
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Coordinated site investigations, documented issues and escalated to executive teams as needed.
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
- Sourced suppliers and purchased necessary materials for work.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Boosted team productivity through enhanced communication and streamlining of tasks.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks by 50%.
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
Education
Masters of Legal Studies - Indigenous People's Law
University of Oklahoma School of Law
Norman, OK12.2023
Bachelor of Science - Criminal Justice
Cameron University
Lawton, OK07.2021
Associate of Applied Science - Dietetics
Cameron University
Lawton, OK05.2019
Skills
- Risk analysis and management
- Project development and life cycle
- Management information systems
- Work flow planning
- Solutions Development
- Policies and Procedures Implementation
- Team Leadership
- Unsurpassed work ethic
- New product introductions strategies
- Distribution center management
- Project planning and development
- Natural leader
Accomplishments
- Collaborated with team of 5 in the development of Sygnal.
- Explained risk management strategies to management staff which enabled issues to be resolved prior to project implementation, preventing the waste of valuable resources.
- Collaborated with FDP team in the development of Sygnal Software.
Physical Accomplishments
I am committed to my physical health, and I continue to challenge myself. I have completed the OKC Half Marathon three times. I have also completed the Dallas Mercedes Half Marathon twice.
Timeline
FDP Site Supervisor
Chickasaw Nation
11.2016 - Current
WIC Team Leader
Chickasaw Nation
05.2008 - 11.2016
Masters of Legal Studies - Indigenous People's Law
University of Oklahoma School of Law
Bachelor of Science - Criminal Justice
Cameron University
Associate of Applied Science - Dietetics
Cameron University